new seller. INR case when tracking shows delivered.

[james13v]

Originally Posted by fustovofyo

this way i can have the item be sent back to me at least

and if the buyer will fail to do so i keep the money

That didn't answer my question. Who's fault is it in that situation? You'd also be responsible to pay full shipping price to get the item back, AND you'd lose the shipping the buyer paid to them.

[agent006140]

Originally Posted by fustovofyo

this way i can have the item be sent back to me at least

and if the buyer will fail to do so i keep the money

not if the buyer files chargeback with cc issuer,she could keep the item and get her money back,if she can produce evidence it is damaged,not only will you lose shipping and item,you will pay $20 chargeback fee

[fustovofyo]

Originally Posted by agent006140

not if the buyer files chargeback with cc issuer,she could keep the item and get her money back,if she can produce evidence it is damaged,not only will you lose shipping and item,you will pay $20 chargeback fee

chargeback does not work like this!

if i the seller sell the item and it arrived damaged to the buyer - the buyer can go to his card issuer and ask for chargeback

if the buyer can prove that i as a seller refuse to accept damaged item (on my or on buyers shipping costs) he will win chargeback

but i never refuse to accept damaged item! so the buyer will lose his chargeback claim if he dont return damaged item

[fustovofyo]

Originally Posted by james13v

That didn't answer my question. Who's fault is it in that situation? You'd also be responsible to pay full shipping price to get the item back, AND you'd lose the shipping the buyer paid to them.

when the item arrived damaged i will accept damaged item and i can make a claim with my carrier

but if the item was missdelivered i dont accept that its my fault! this way i just lose my item and i have to refund the money&!&! and i lose my item in total for nothing!

[Kajunrook]

I have had the same thing happen except was delivered to right address and buyer claimed it wasn't, EBAY refunded buyer but did not deduct money from my paypal because I had a delivery confirmation

[james13v]

Originally Posted by fustovofyo

when the item arrived damaged i will accept damaged item and i can make a claim with my carrier

but if the item was missdelivered i dont accept that its my fault! this way i just lose my item and i have to refund the money&!&! and i lose my item in total for nothing!

So you're admitting, that it IS your responsibility that the item arrives not damaged, and you'd have to make things right, even if you didn't cause the damage? That kinda goes against your whole " my only responsibility is to ship it on time".

[james13v]

Originally Posted by Kajunrook

I have had the same thing happen except was delivered to right address and buyer claimed it wasn't, EBAY refunded buyer but did not deduct money from my paypal because I had a delivery confirmation

Sometimes ebay does courtesy credits to either the buyer or the seller, depending on the specific type of situation. Sometimes.

[fustovofyo]

Originally Posted by Kajunrook

I have had the same thing happen except was delivered to right address and buyer claimed it wasn't, EBAY refunded buyer but did not deduct money from my paypal because I had a delivery confirmation

did u ready my first post at least?

the item was MISDELIVERED. he surely did not receive it because it was not delivered to his address!!

the question is whats so called seller protection when i have to take the lose in the case when i shipped it to correct address? the the only one who failed in this case in the carrier from the buyers country! not my carrier!

[fustovofyo]

Originally Posted by james13v

So you're admitting, that it IS your responsibility that the item arrives not damaged, and you'd have to make things right, even if you didn't cause the damage? That kinda goes against your whole " my only responsibility is to ship it on time".

my responsibility ends when the item was not delivered to the buyer!

or do u want to say u will take responsibility for the case when u shipped the item but carrier was robbed while delivery and the buyer get nothing? it is ur responsibility? tell me !

[james13v]

Originally Posted by fustovofyo

my responsibility ends when the item was not delivered to the buyer!

or do u want to say u will take responsibility for the case when u shipped the item but carrier was robbed while delivery and the buyer get nothing? it is ur responsibility? tell me !

by all rules and policies? That's what you signed when you signed up to sell on ebay. Do I agree or even like it? No. But I'd HAVE to take responsibility in all of these scenarios. Again, you said your responsibility ends when the item is shipped. Are you changing that story now? Are you saying that you aren't responsible for anything you shipped out, unless the item is delivered damaged? You chose the shipping carrier and contracted with them, not the buyer.

[james13v]

Originally Posted by fustovofyo

did u ready my first post at least?

the item was MISDELIVERED. he surely did not receive it because it was not delivered to his address!!

the question is whats so called seller protection when i have to take the lose in the case when i shipped it to correct address? the the only one who failed in this case in the carrier from the buyers country! not my carrier!

ok, so what seller protection are you talking about exactly ? Where did you read about it?

[fustovofyo]

well okay u see in only from buyers pov

i think the sale shud be fair for both the seller and the buyer

i will solve it on my own thanks for the input

[james13v]

Originally Posted by fustovofyo

well okay u see in only from buyers pov

i think the sale shud be fair for both the seller and the buyer

i will solve it on my own thanks for the input

lol buyers pov? I've been selling on ebay since 2001, and it's been my sole income for 6 years. You're ignoring the points that I'm making. There is nothing to solve. You're talking to a very large experienced community and we will all tell you the same thing. Go read your seller agreement and policies. This is what you signed up for.

[fustovofyo]

Originally Posted by james13v

lol buyers pov? I've been selling on ebay since 2001, and it's been my sole income for 6 years. You're ignoring the points that I'm making. There is nothing to solve. You're talking to a very large experienced community and we will all tell you the same thing. Go read your seller agreement and policies. This is what you signed up for.

looks like u do double standards dont u?

so in my case the item was misdelivered but it says DELIVERED in the tracking details anyways

and u say i will lose if the buyer open INR case right?

now tell me how is this possible if you wrote THIS?

https://www.aspkin.com/forums/895279-post13.html

Originally Posted by james13v

And what's your point? That's on the buyer, not the seller. If the package says delivered, you will win ( under $700 of course). Period. Everyone that says otherwise on here, is wrong, or doesn't understand how ebay works. I've won maybe 50 INR cases. Delivered? DONE. Period. NO questions asked. Doesn't matter if someone stole it from the porch or mailbox. If the buyer wants to pay for sig, they can do so. Only insurance is on the seller.

[agent006140]

Op can also go to Ebay seller forum and ask ,she wil get the same results .
My advice is go review your business model,understand what is buyer and seller protection policy ,what is online viewable tracking,and your own country postal system and how insurance protects the seller.
When a buyer did not receive the item,what can she do,either file Ebay 30 days money back gurantee,Paypal item not received dispute OR
file a chargeback with her credit card issuer ,if you lose a chargeback,you will pay $20 chargeback fee.
dont waste any more of your time on this thread.

[james13v]

Originally Posted by fustovofyo

looks like u do double standards dont u?

so in my case the item was misdelivered but it says DELIVERED in the tracking details anyways

and u say i will lose if the buyer open INR case right?

now tell me how is this possible if you wrote THIS?

https://www.aspkin.com/forums/895279-post13.html

Sure, just ignore the context. That was about buyers claiming the package was lost or stolen, and the seller thinking a signature would help his case. It won't. Zipcode verification and match is STILL required to win the case. No double standard involved.

Once a package says delivered to the proper zipcode, it's on the buyer. If the buyer decided to claim the package was empty, I'd lose easily. It all depends on how the buyer handles it.

If buyer opens an INR case, and a human being is involved, you will lose. And even if you won, because a bot did it, they could appeal it anyways. And if for some reason, the appeal doesn't work, they can then go to paypal.

[Pedroalva]

You sign with eBy agreement that you have responsibility on the transit like many say , but is not right I mean sometime is up to the buyer to sort the things up ,
When they attempt to deliver the package twice and that goes to the close delivery office and for not do 50 meters to pick it up the seller lose or pay cost back of the item and refund

[james13v]

Originally Posted by Pedroalva

You sign with eBy agreement that you have responsibility on the transit like many say , but is not right I mean sometime is up to the buyer to sort the things up ,
When they attempt to deliver the package twice and that goes to the close delivery office and for not do 50 meters to pick it up the seller lose or pay cost back of the item and refund

Attempted delivery, or refused package, or other similar things, is on the BUYER.

[Pedroalva]

The attempted delivery on amz they can open claim on az and get refund

[agent006140]

the fact that OP's package was delivered BUT to a different zipcode,could it be that the buyer has filed notice with local post office to forward mail to a new address?
I think such notice is good for 3 months?
OP should ask her local post office to contact USPS and find out if this is so.
also OP should show the entire tracking history,did it go to the original zipcode and then rerouted?

[james13v]

Originally Posted by tinsoldier

I don't know how it works in the US, but that's not the case in Europe. Failure to collect or attempted delivery is not the buyers problem, rightly or wrongly.

Attempted delivery, means that the buyer did something wrong. The buyer loses the right to complain about item not arriving, and it's akin to the item being stolen from the buyers porch, after showing delivered to the correct zipcode.

Europe tho, I don't know.. If an item I ship to Europe, shows in tracking, that the customs office is waiting, or buyer refused package, or issue with item, I will win the case as I've fullfilled my obligation. Problem is, a lot of times, tracking won't show any of that, and 2 months later, will anything happen, once the item gets back to America. At that point, it's too late tho.

[agent006140]

In some countries,they do not have complete tracking,so buyer files INR and then after he got his money back,run to the post office ,pay customs duty and get a freebie.