bad news buyer asked for refund

[oethumb39]

Originally Posted by Hank

The buyer wanted to return it, the seller decided to instead do a partial refund. The buyer now has faulty goods and is out of pocket. Why on earth would ebay want to help this seller???

The feedback will stay.

Sometimes if you get a nice rep on the chat you can show them your prompt willingness to resolve the buyer's complaints plus you gave him a refund/discount. Try at least 2-3 different agents, it may work in your favour.

[vettefever17]

I noticed you said the word "clipper". If you are in the name brand and category I think you're selling in, I am also selling products in that area. The buyers can be extremely picky and difficult. Not to mention the language barrier.

[weekstonz]

I even sent him the box it came in. (open box never used) he wanted a refund. I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.

[ebabe]

Originally Posted by henryfalmore

well, buyer left me negative feedback. I have reported buyer and then I submitted a feedback revision request. maybe ebay will remove the negative. now I need to get like 4 positives or so to get my feedback from 96.3% to 100%

Make sure you don't get feedback revision request confused with feedback removal request, they are two separate things

[rsot]

Originally Posted by weekstonz

I even sent him the box it came in. (open box never used) he wanted a refund. I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.

doing way too much for this buyer

[banginonwax]

Originally Posted by BigLad

If he did scam you then he would have to be a real ******* to leave you negative feedback as well, lol

lol that’s happened to me before. Got scammed for a 5g router brand new unopened and the buyer opened a not as described. Refunded instantly and they still left negative feedback

[henryfalmore]

Originally Posted by ebabe

Make sure you don't get feedback revision request confused with feedback removal request, they are two separate things

thank you. I just did a feedback removal request. ebay's response:

We've received your request to remove this feedback. We'll review it and respond within 8 hours. You can also check Request status for any updates.
If you've had an issue with a buyer, you can also stop them from bidding on or buying any of your items. Just add them to your blocked buyers list. They'll be blocked until you remove them from the list.

[agent006140]

what good is keeping the item if it does not work

[henryfalmore]

UPDATE:

We reviewed your request to remove the feedback from [lying buyer] for [ITEM]. Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our feedback policies. We understand how important positive feedback is, but giving everyone a chance to share their experiences helps keep our marketplace trusted and fair. This won’t affect your rating as a seller.

Here are some tips for any future issues with buyers
Replying to comments is a great way to tell your side of the story and show other shoppers how you respond when issues come up.
Send a message to your buyer. If you’re able to work things out, you can ask them to change their comments by submitting a feedback revision request.
Get started

If you have any questions or concerns, just get in touch. We’re here to help.

We're glad you're part of our community.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

What's weird is I'm back at 100% and negative is removed.

here is how it looks now:

Positive Feedback (last 12 months): 100%

Member since: Mar-05-23 in United States

1 month 6 months 12 months
Positive 6 30 30
Neutral 0 0 0
Negative 0 0 0

Average for the last 12 months
Accurate description
(29)
Reasonable shipping cost
(29)
Shipping speed
(29)
Communication
(29)

[henryfalmore]

Thank you to all who offered me good advice. to all the trolls who mocked me and tried to make me upset. you can burn in Hell!

thank you Aspkin family

[rsot]

Originally Posted by henryfalmore

UPDATE:

We reviewed your request to remove the feedback from [lying buyer] for [ITEM]. Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our feedback policies. We understand how important positive feedback is, but giving everyone a chance to share their experiences helps keep our marketplace trusted and fair. This won’t affect your rating as a seller.

Here are some tips for any future issues with buyers
Replying to comments is a great way to tell your side of the story and show other shoppers how you respond when issues come up.
Send a message to your buyer. If you’re able to work things out, you can ask them to change their comments by submitting a feedback revision request.
Get started

If you have any questions or concerns, just get in touch. We’re here to help.

We're glad you're part of our community.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

What's weird is I'm back at 100% and negative is removed.

here is how it looks now:

Positive Feedback (last 12 months): 100%

Member since: Mar-05-23 in United States

1 month 6 months 12 months
Positive 6 30 30
Neutral 0 0 0
Negative 0 0 0

Average for the last 12 months
Accurate description
(29)
Reasonable shipping cost
(29)
Shipping speed
(29)
Communication
(29)

nice resolution and summary

[degsey69]

Originally Posted by henryfalmore

Thank you to all who offered me good advice. to all the trolls who mocked me and tried to make me upset. you can burn in Hell!

thank you Aspkin family

It looks like the big guy in the sky has your back and had the feedback removed.

The righteous will prevail.

Well done.

[agent006140]

EBAY is so confusing.

[weekstonz]

I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.
krnl download
hdstreamz.uno

[rsot]

Originally Posted by weekstonz

I just granted it to him via ebay though I'm not refunding the shipping cost. also told him and ebay that he could keep the item.
krnl download
hdstreamz.uno

not refunding the shipping cost was accepted?

[bluefin02]

I think you need a deep look into how you do ebay sales. 1) Anyone can return anything at anytime, even if you don't offer returns. If the item was truly working, maybe bad luck and one off, but is it that hard to sell it again?
Trying to not pay for shipping and just refunding the item is stupid. Let the buyer return the item and if it never comes back, you don't have to refund, if it does come back and its not what you sent, give him 50% refund and move on.
The funds were probably held when he opened a return and will be taken from future sales unless you don't have any future sales, then they will bill your payment source.
if you retaliate and try to leave him negative feedback, I think ebay would (and should) shut your account down and if I was the buyer I would leave you negative feedback as well.

Run an honest business and you won't have any problems (not saying you sold him garbage, but I am saying your way of handing it is garbage )

[rsot]

Originally Posted by bluefin02

Trying to not pay for shipping and just refunding the item is stupid. Let the buyer return the item and if it never comes back, you don't have to refund, if it does come back and its not what you sent, give him 50% refund and move on.

Can't say to this on eb ...