| | 
06-15-2013
|  | Junior Member | | Join Date: Oct 2012
Posts: 259
Thanks: 1
Thanked 26 Times in 17 Posts
Activity: 0% Longevity: 66% | |  Negative feedback after full refund
I have a buyer that is up to something.he is returning an item because It doesn't do a function it was never claimed to do. Once I get it back, and issue a refund, is he able to leave negative feed back?
Also, it cost Asking for an additional $10 for ship pinging cost me $2.00 to send him the item. Do you all refund the buyers shipping back to on returns.
| |
The complete step-by-step guide to get back to selling today!
| | |
06-15-2013
| | Senior Member | | Join Date: Jan 2013
Posts: 4,410
Thanks: 242
Thanked 1,595 Times in 1,075 Posts
Activity: 0% Longevity: 65% | |
Yes the buyer can still leave a negative or positive feedback so keep that in mind. I refund everything so that the buyer does not lose one cent on a returned transaction , u want to keep them happy to avoid a negative
| | The Following User Says Thank You to Dmshark25 For This Useful Post: | |
06-15-2013
|  | Executive [VIP] | | Join Date: Mar 2010
Posts: 7,217
Thanks: 895
Thanked 4,069 Times in 2,169 Posts
Activity: 0% Longevity: 81% | |
Yes, they CAN leave a negative even if you refund them.
Yes, I pay for return shipping BUT only at the basic UPS or first class USPS rate. So, if they want to send it FedEx and have someone pick it up and it costs $25 where it should cost $3, then NO, I will not pay for that.
|
06-15-2013
| | Senior Member | | Join Date: Mar 2010
Posts: 243
Thanks: 53
Thanked 58 Times in 48 Posts
Activity: 0% Longevity: 81% | |
Yes he can, so be careful what you say to him.
Keep it professional.
|
06-15-2013
|  | Executive [VIP] | | Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0% Longevity: 96% | |
Say is the operative word
Have you thought of actually calling him and speaking to him
Never know how that might go
Why his phone might be disconnected...... 
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR. |
06-16-2013
| | Banned | | Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0% Longevity: 87% | |
Quote:
Originally Posted by Dmshark25  Yes the buyer can still leave a negative or positive feedback so keep that in mind. I refund everything so that the buyer does not lose one cent on a returned transaction , u want to keep them happy to avoid a negative | I do the same thing. Not worth the hassle or the negative.
|
06-16-2013
| | Executive [VIP] | | Join Date: Nov 2012
Posts: 3,108
Thanks: 412
Thanked 672 Times in 497 Posts
Activity: 9% Longevity: 66% | |
Only if the item is damaged/defective etc. If the item is exactly described and the buyer fails to read it is on them. I normally have a disclaimer in my listing about that and have a very accurate description along with lots of pictures and a no return policy.
It does depend though. If I was selling low dollar item or ones I shipped First Class mail I probably would refund. But given my listings and the expense of shipping for them. If I make a mistake I always clear it up. But if it isn't on me, buyers remorse etc. Then I am not going to pay for their mistake.
|
06-16-2013
|  | Subscribed [VIP] | | Join Date: Jul 2012
Posts: 107
Thanks: 0
Thanked 8 Times in 7 Posts
Activity: 0% Longevity: 68% | |
Buyers sometimes leave a negative feedback rating even if they get a full refund including the postage.
I've had a buyer threaten to leave a negative if I did not pay him compensation!!!
|
06-16-2013
| | Subscribed [VIP] | | Join Date: Jun 2013
Posts: 16
Thanks: 2
Thanked 1 Time in 1 Post
Activity: 0% Longevity: 62% | |
Quote:
Originally Posted by mobilecontractsuk Buyers sometimes leave a negative feedback rating even if they get a full refund including the postage.
I've had a buyer threaten to leave a negative if I did not pay him compensation!!! | Sorry to know that. I'm a frequent buyer and seldom did I get a full refund when returning the items. All shipping cost is deducted and I paid the international shipping cost.
|
06-16-2013
|  | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,033
Thanks: 5,943
Thanked 8,925 Times in 8,217 Posts
Activity: 100% Longevity: 83% | |
Quote:
Originally Posted by mobilecontractsuk Buyers sometimes leave a negative feedback rating even if they get a full refund including the postage.
I've had a buyer threaten to leave a negative if I did not pay him compensation!!! | That's extortion - if he does that, you must report the douche to eB and get him out...buyers shouldnt get paid MORE as a compensation refund (relatively speaking of course)
|
06-16-2013
| | Executive [VIP] | | Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0% Longevity: 96% | |
Quote:
Originally Posted by mobilecontractsuk Buyers sometimes leave a negative feedback rating even if they get a full refund including the postage.
I've had a buyer threaten to leave a negative if I did not pay him compensation!!! | This type gets reported at once. If you are offering the required customer service ( of a refund) his greed merits nothing more.  | | The Following User Says Thank You to GreenBean For This Useful Post: | |
06-17-2013
| | Junior Member | | Join Date: Dec 2010
Posts: 250
Thanks: 94
Thanked 20 Times in 16 Posts
Activity: 0% Longevity: 77% | |
This just happened to me.
I gave full refund.
Still got a negative feedback.
Ive messaged a negative feebacker before, and the person agreed to change it!
Try your hardest to be as nice as possible, even if the situation is their fault..
It helps avoid any neg...
|
06-17-2013
|  | Senior Member | | Join Date: Sep 2008
Posts: 1,134
Thanks: 790
Thanked 188 Times in 136 Posts
Activity: 0% Longevity: 90% | |
Someone is demanding me to refund them 30$ for shipping for an item they paid 25$ for. WTF! I told her to send it via First Class Mail. I am sure she did it on purpose. eBay should do something about this nonsense.
__________________
"i once met face to face with a shadow being" stanislav
Last edited by stanislav; 06-17-2013 at 08:54 PM.
|
06-18-2013
| | Senior Member | | Join Date: Mar 2013
Posts: 2,050
Thanks: 107
Thanked 206 Times in 177 Posts
Activity: 0% Longevity: 64% | |
do what about it ? Ebay is not shipping it back to you
|
06-18-2013
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,033
Thanks: 5,943
Thanked 8,925 Times in 8,217 Posts
Activity: 100% Longevity: 83% | |
Quote:
Originally Posted by Mr2005 Also, it cost Asking for an additional $10 for ship pinging cost me $2.00 to send him the item. Do you all refund the buyers shipping back to on returns. | No he cant do this - you will refund the shipping cost but you dont cover the shipping cost to return - that's standard business Quote:
Originally Posted by stanislav Someone is demanding me to refund them 30$ for shipping for an item they paid 25$ for. WTF! I told her to send it via First Class Mail. I am sure she did it on purpose. eBay should do something about this nonsense. | Let her open a claim - she cant ask for money to cover shipping back - ask that she return the item for full refund.
|
06-18-2013
| | Junior Member | | Join Date: Jun 2013
Posts: 134
Thanks: 0
Thanked 12 Times in 11 Posts
Activity: 0% Longevity: 63% | |
Actually now ebay can ship it back to you with there ebay returns system though I would opt for a bj from a Piranha before opting in for that program.
|
06-19-2013
|  | Executive [VIP] | | Join Date: May 2013
Posts: 1,796
Thanks: 416
Thanked 801 Times in 502 Posts
Activity: 0% Longevity: 63% | |
Not 100% positive about this comment I am about to make, but I believe it should be true. Before refunding them their money, I would send him a cancel transaction request. Once they confirm canceling the transaction, then i do not believe leaving feedback is an option for them any longer. I am saying the above because you mentioned them maybe pulling a fast one on you. Kissing ass is a good form of protection, but sometimes is not enough.
And for the record, I have usually always sent them a full refund and sometimes even a return shipping label. And sometimes, I let them eat the cost of returns. It depends on the situation with me. If it was my fault, I cover all expenses. If I feel like someone is trying to pull one over on me or just failed to read a description, then I am not so generous. 2 types of people I cannot stand: the inconsiderate and the incompetent. Unfortunately, EB doesn't filter out either, but rather hires both.
|
06-19-2013
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,033
Thanks: 5,943
Thanked 8,925 Times in 8,217 Posts
Activity: 100% Longevity: 83% | |
Quote:
Originally Posted by bjammin And for the record, I have usually always sent them a full refund and sometimes even a return shipping label. And sometimes, I let them eat the cost of returns. It depends on the situation with me. If it was my fault, I cover all expenses. If I feel like someone is trying to pull one over on me or just failed to read a description, then I am not so generous. 2 types of people I cannot stand: the inconsiderate and the incompetent. Unfortunately, EB doesn't filter out either, but rather hires both. | Have to vary it up - nice to maintain customer satisfaction
|
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
|
