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  #1  
Old 07-26-2014
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Default Yay! A new record for me

A customer wrote me email demanding refund for something she bought SIXTEEN months ago.
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  #2  
Old 07-26-2014
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Default Re: Yay! A new record for me

Unless if eBay pushes this one. I had a customer who came back 2 months later, PayPal notified me and said, it was my choice to refund because claim time was already past. The case dropped out without any success.
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Old 07-26-2014
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Default Re: Yay! A new record for me

You better refund them IMMEDIATELY. NO QUESTIONS ASKED.

It is your responsibility to give all products to customers for free.

Who needs money?
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  #4  
Old 07-26-2014
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Default Re: Yay! A new record for me

Sixteen months....I wouldn't even remember what i sold then! lol.
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Old 07-26-2014
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Default Re: Yay! A new record for me

my mind is misbehaving at the moment about what to tell this loon.....
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  #6  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by BigCJ View Post
my mind is misbehaving at the moment about what to tell this loon.....
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  #7  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by toml3030 View Post
A customer wrote me email demanding refund for something she bought SIXTEEN months ago.
What a joke.....I wouldn't even respond at 16 months, just invites aggravation
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  #8  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by unkown5454 View Post
You better refund them IMMEDIATELY. NO QUESTIONS ASKED.

It is your responsibility to give all products to customers for free.

Who needs money?



..............................
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  #9  
Old 07-26-2014
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Default Re: Yay! A new record for me

I had recently buyer contacting me 5 month later asking me for a refund. I told him to go **** himself! If someone contacted me 16 month later I'd burn their house.
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  #10  
Old 07-26-2014
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Default Re: Yay! A new record for me

What was the reason for wanting a refund by the way?
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  #11  
Old 07-26-2014
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Default Re: Yay! A new record for me

The transaction will no longer be showing on eBay anyway..but you better add him to your blocked bidder list I case he gets nasty..
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  #12  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by GoteBay View Post
Unless if eBay pushes this one. I had a customer who came back 2 months later, PayPal notified me and said, it was my choice to refund because claim time was already past. The case dropped out without any success.

If I were you, I was refund the money. For couple of $$$ you don't want ebay to get involved. Ebay gives more priority to buyers than sellers. Just refund it and keep yourself hassle free from Ebay...
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  #13  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by shani1212 View Post
If I were you, I was refund the money. For couple of $$$ you don't want ebay to get involved. Ebay gives more priority to buyers than sellers. Just refund it and keep yourself hassle free from Ebay...
but but but but.......

We do not know the value of the item.

Some of mine are over US$500.

Hell will be freezing over before I would do anything but put the bidder on the blocked list.

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  #14  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by Bunneh View Post
The transaction will no longer be showing on eBay anyway..but you better add him to your blocked bidder list I case he gets nasty..
I agree, keep them out of your buyers list.
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  #15  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by BiN4RY View Post
What was the reason for wanting a refund by the way?
He just discovered that it was SNAD. He says it was SNAD when he got it, but he was out of the country.
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  #16  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by GreenBean View Post
but but but but.......

We do not know the value of the item.

Yeah, this is a $300 item, not something you can just eat the loss on.....

Ah well, this acct has 0 negs and 0 opened eBay cases in the last 6 months. If it comes to that I'll take a hit i guess. But I shouldn't since eBay and Paypal both have 45 days to open disputes.
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  #17  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by toml3030 View Post
He just discovered that it was SNAD. He says it was SNAD when he got it, but he was out of the country.
Just curious what SNAD is or means
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  #18  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by kronengriffharry View Post
Just curious what SNAD is or means
It means

Significantly Not As Described.

SNAD

Means for buyers to attempt to get a refund by way of dispute.

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  #19  
Old 07-26-2014
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Default Re: Yay! A new record for me

Out of the country for 16 months but still buying a bunch of sh!t he can't use/touch/see.

Such a legit story.
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  #20  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by GreenBean View Post
It means

Significantly Not As Described.

SNAD

Means for buyers to attempt to get a refund by way of dispute.

Thanks, evey day I learn something new
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  #21  
Old 07-26-2014
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Default Re: Yay! A new record for me

Quote:
Originally Posted by kronengriffharry View Post
Thanks, evey day I learn something new
Anytime

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  #22  
Old 07-27-2014
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Default Re: Yay! A new record for me

I would fight it just for the principle of the thing. Make the policies work in your favor..
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