Ebay return policy

[Phd]

Who here is getting frustrated over this stupid policy of sellers having to pay the shipping both ways; and who else is finding this is being abused by the buyers?
Thanks

[ghackett5]

I totally agree, not to mention the permanent 'defect' on your dsr

[rsot]

Lots of things to vent about :( happens to us all - it is annoying

[solefoodbk]

Does this still apply when you describe in your returns "buyer pays shipping"?

I don't have alot of returns but the ones I've had the buyer has always paid?

[danshan]

Originally Posted by solefoodbk

Does this still apply when you describe in your returns "buyer pays shipping"?

I don't have alot of returns but the ones I've had the buyer has always paid?

You must not have had one recently

[Phd]

Just got off the phone with customer service cause my customer can't print out the return label, so she escalated the case. The rep couldn't even explain the return screen shot nor the return routine (PRETTY SAD). She even told me to send a link for a new return label.
After I questioned her on this, she had enough of my questions AND HUNG UP ON ME.
They really need to rehash this system out and teach their so called "C S Reps" on what a return is.

[danshan]

I hope they keep training them just like they have been

[BannedAgain]

Same thing over here. Are we supposed to get back our final fees for this? I'm still being charged after I gave the refunds >_>

[danshan]

Now that is bs lmao