Return no complet, ebay refunded the buyer
I sold an item cost 400$.
Buyer opened a return for the reason of "item not as described", even the reason is fault, I accepted the return and provided TWO return shipping labels.
In the ''open case'', it can only allow to up-load one return shipping label. So I up-loaded the other shipping label as picture and sent both shipping labels to buyer through eBay message.
Buyer returned only one part (small part). I called eBay to hold the case, because the buyer didn't return the second part. After few days, the case has been closed automatically, the refund has been sent to the buyer. The buyer didn't use the second shipping label, nor return the second part of item (big / principal part)
I appealed the case. eBay customer team communicated with me by emails yesterday. Apparently eBay doesn't want to reverse the refund or guarantee my money, they said it is a cost of my business.
How can I do to get my money or the item back? The buyer refused to reply now.
Thanks for all comments and helps.
|