Help with buyer claiming they received empty box

vbnerdmanyeah · #1 07-18-2016

Hey everyone, I sold a CPU on ebay and the buyer is claiming that they received an empty box. The item was sent in retail packaging (obviously with the cpu inside the box) and the shipping weight was 1lb and that shows on the tracking number. I had a conversation with the buyer and they told me that that the CPU was not in the box and the shipment weighed 0.4 lbs when it arrived and they also stated that the shipment was cut open and the cpu looked like it was stolen. They made a claim on paypal so I have a negative balance on paypal at the moment. I've never been in this situation before so I am wondering what the best case of action is here and how to win this claim (I have the conversation in our ebay messages).

MM78 · #2 07-18-2016

Sounds fishy considering that who would know that there was a CPU inside other than the recipient. You need to call the buyers bluff, if you sold it to someone in the US or CA you can always use the old, "Going to start a postal investigation with Post Office" and see if they get scared.

vbnerdmanyeah · #3 07-18-2016

Quote:

Originally Posted by MM78

Sounds fishy considering that who would know that there was a CPU inside other than the recipient. You need to call the buyers bluff, if you sold it to someone in the US or CA you can always use the old, "Going to start a postal investigation with Post Office" and see if they get scared.

I actually used this in the conversation I had with them. They ended up filing the claim on paypal anyways

jeanbean0109 · #4 07-18-2016

In my exp its 50/50 if Paypal will side with you or him. The wieght of the box may save you, it may not. Paypal just might refund out of teir pocket and close it. No way to telling.

In your best inerest if sent Priority mail file for the free usps insurance up to 50.

shad0wd0wn · #5 07-18-2016

Tell them you'll get an affidavit and just need them to get that signed stating that their package was tampered with so that law enforcement can deal with it and that you will ask the postal service whether or not the package was damaged and will file a claim as well

GreenBean · #6 07-18-2016

Quote:

Originally Posted by shad0wd0wn

Tell them you'll get an affidavit and just need them to get that signed stating that their package was tampered with so that law enforcement can deal with it and that you will ask the postal service whether or not the package was damaged and will file a claim as well

Nope, never over-feed the bad situation.

You want to dampen this at once.

Tell the buyer you have evidence of the state of the parcel sent because of its monetary balance. You will be filing a claim, including the buyers' details to try to pinpoint where or how there was interefence with the Postal Service... Which of course is an offense.

For the future, avoid feeding buyers like this in any way.

shad0wd0wn · #7 07-18-2016

Quote:

Originally Posted by GreenBean

Nope, never over-feed the bad situation.

You want to dampne this at once.

Tell the buyer you have evidence of the state of the parcel sent because of its monetary balance. You will be filing a claim, including the buyers' details to try to pinpoint where or how there was interefence with the Postal Service... Which of course is an offense.

For the future, avoid feeding buyers like this in any way.

Ah alright, I actually did that to a buyer and he came back cussing at me, so I told eBay and they decided in my favor since he refused to cooperate

GreenBean · #8 07-18-2016

Quote:

Originally Posted by shad0wd0wn

Ah alright, I actually did that to a buyer and he came back cussing at me, so I told eBay and they decided in my favor since he refused to cooperate

Well cussing buyers are dead buyers...to me.

Sorry you had to endure that.

No-one deserves the disrespect some hand out, imho.

shad0wd0wn · #9 07-18-2016

Quote:

Originally Posted by GreenBean

Well cussing buyers are dead buyers...to me.

Sorry you had to endure that.

No-one deserves the disrespect some hand out, imho.

Anyone trying to scam is dead to me

GreenBean · #10 07-19-2016

Quote:

Originally Posted by shad0wd0wn

Anyone trying to scam is dead to me

Hi-five, Brother, Hi-five!

rsot · #11 07-19-2016

@vbnerd, what was the value of the final sale? Did you buy insurance?

vbnerdmanyeah · #12 07-22-2016

I managed to win the paypal dispute and got the funds back but the buyer left a negative feedback a few days ago. I called ebay to reverse it before the paypal dispute was solved and they did not reverse it at the time but would I have a chance in getting it reversed now that I have won the paypal case?

Play · #13 07-22-2016

Quote:

Originally Posted by vbnerdmanyeah

I managed to win the paypal dispute and got the funds back but the buyer left a negative feedback a few days ago. I called ebay to reverse it before the paypal dispute was solved and they did not reverse it at the time but would I have a chance in getting it reversed now that I have won the paypal case?

There's no harm in trying. You would most likely encounter a different ebay employee more willing to help you.

vbnerdmanyeah · #14 07-22-2016

Quote:

Originally Posted by Play

There's no harm in trying. You would most likely encounter a different ebay employee more willing to help you.

Just called them, they told me they will need to do a 3 way conference call with paypal, ebay, and myself.

bornlazy · #15 07-26-2016

Quote:

Originally Posted by vbnerdmanyeah

Just called them, they told me they will need to do a 3 way conference call with paypal, ebay, and myself.

Sounds like a good time to me! If you have all the info for the accounts you might as well do it

Gizma · #16 07-29-2016

I'm in a similar situation myself. Just the buyer told PayPal that the box was empty and the item was iPhone. Can anyone advise me? Cheers.

vbnerdmanyeah · #17 08-01-2016

Quote:

Originally Posted by Gizma

I'm in a similar situation myself. Just the buyer told PayPal that the box was empty and the item was iPhone. Can anyone advise me? Cheers.

do you have the shipping weight in your tracking number? That will help out tons

Romangeeks · #18 08-06-2016

Your first mistake was threatening him about reporting him to the postal office. This guy is clearly a scammer and wants to keep the product. What you should have done was apologized about what happened, cancel the transaction and write it off, or if it's really that valuable have insurance on it and file a claim with your insurer.

I'm quite positive your going to end up losing the case and getting a big fat ugly negative DSR on your account. Next time learn and live up to your customers expectations. Your being looked at as a company not a person.