HI Folks: Have a Close Friend who owns a Vero Brand, I do not sell. Heres some info she forwarded to me...(from the Vero team);
Welcome to the eBay Verified Rights Owner (VeRO) Program. We have forwarded the listings you reported for appropriate action. You will receive a separate confirmation email regarding the specific action taken. ***Note*** If you submitted a Notice of Claimed Infringement for multiple sellers, you may receive a separate response about the action taken for each seller's listings. As removal requests are processed separately, you may receive these notices at different times over the next several hours. If you have reported listings on sites other than the US, a copy of your notice will be forwarded to the appropriate international personnel. You will then receive a response from them shortly. When we remove a listing, we will send an email to the seller and the potential buyers explaining that the listing was removed at your request. Many sellers may not know why their item or description infringes your intellectual property rights. Hence, we will send the seller the name of your organization and your email address and encourage the seller to contact you directly for further information. This email includes important information about
: - Reporting an infringing listing - Requesting personal contact information - Creating a VeRO About Me page Report an Infringing Listing As a VeRO participant, you have multiple options for reporting a listing electronically (details about each method are included below): - Use the VeRO reporting tool - Email a Notice of Claimed Infringement Use the VeRO Reporting Tool We recommend the reporting tool because it's the fastest and easiest way to report infringing items. It allows you to file a report directly from the listing page. It also helps reduce the number of infringing items listed on eBay by educating sellers on how items may be infringing and what they can do to ensure that their items don't infringe intellectual property rights. When you file a report using the VeRO Reporting Tool, we are able to: - Give the seller detailed information about the VeRO violation - Direct the seller to our intellectual property tutorial - Direct the seller to the appropriate Help pages based on the reason you select on the form - Direct the seller to your About Me page To sign up for the VeRO Reporting Tool, just send an email to
vero@ebay.com Email a Notice of Claimed Infringement To send a report, email a completed copy of the electronic Notice of Claimed Infringement form (details below) to
vero@ebay.com. For your convenience, we've pasted the notice at the end of this email. ***Important*** - Be sure to paste the electronic Notice of Claimed Infringement in the body of your email. For security reasons, we cannot open attachments. - In the subject line, enter "Electronic Notice of Claimed Infringement." Request Personal Contact Information To request detailed contact information of a seller, please send an email to
vero@ebay.com. We will send you a copy of the appropriate Personal Information Agreement. ***Note*** eBay is unable to ensure the completeness or accuracy of any personal information provided. Create an eBay About Me Page We have found that an About Me page can answer many questions that sellers have and lead to successful listings. Your About Me page enables you to: - Provide contact information - Provide the eBay Community with specific information about your products and intellectual property rights - Answer frequently asked questions - Give links to other sites with important information When we remove a listing at your request, we'll provide the seller with a link to your About Me page. This will help the seller understand why the listing has been removed.
Thank you for contacting the VeRO Program. We can certainly understand your concern regarding the listing in question. Unfortunately, we are unable to remove this listing based on your email alone. Through the Verified Rights Owner (VeRO) Program, you have the ability to request the removal of listings you believe infringe your copyright, trademark or other intellectual property rights. However, so that we may take appropriate action, you must submit your requests in a completed Notice of Claimed Infringement. Be sure to identify the specific listings that are infringing on your intellectual property rights by number; the user's screen name or user I.D. is not sufficient. For your convenience, I have included an electronic version of our Notice of Claimed Infringement form below. To reduce our response time, you may submit future Notices of Claimed Infringement electronically to
vero@ebay.com. If you should have any other questions or concerns regarding this matter, please do not hesitate to contact us again. Sincerely, Chaunnah eBay Customer Support ______________________________ ***** Electronic Notice of Claimed Infringement (Original Signature on File)
