Issues with DSRs etc - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Reply
 
Thread Tools
  #1  
Old 03-29-2013
Junior Member
 
Join Date: Mar 2013
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 50%
iTrader: (0)
Default Issues with DSRs etc

http://www.aspkin.com/forums/ebay-di...estricted.html


I am India based seller having same problem.

My DSRs are all 4.9 on negative in 1200 and six neutrals. Having this problem since beginning of the month. Other sellers with much poorer performance are having a field day.

Kindly help me someone. I called up ebay USA and they felt there was nothing wrong with my account and suggested I mail to Ebay India but ebay india has the worst customer support.

All they do is send me a predrafted email such as you all must have seen.
What is the solution?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 03-31-2013
Junior Member
 
Join Date: Feb 2010
Posts: 53
Thanks: 0
Thanked 15 Times in 7 Posts
Activity: 0%
Longevity: 75%
iTrader: (0)
Default

Buy the book and create a stealth account.

This time around, respond to your customers, send the items out when they pay (i.e. don't use a drop shipper, have the balls to pay for your merchandise up front) Postage is tricky. If you can afford to get the item sent quickly, the "wow factor" for the customer will stick in their mind when they fill out those DSRs and it makes it much easier to deal with the buyer if there's a problem because you don't give the impression that you will ignore the buyer.

Unfortunately eBay has evaluated you as just that, a pain to deal with and they don't see any areas of grey. Luckily they're on a rolling system so when bad scores roll off, your account might be good again, but in the mean time run a stealth and straighten up your customer service.

I have all 5's, it's not hard, the fast shipping defuses any other disputes, the buyer sees you as professional because of the speed of shipping, so they assume you must handle all aspects of your business the same way. This is very important because they use DSRs to evaluate you.

Power perceived is power achieved.
Reply With Quote
  #3  
Old 03-31-2013
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,374
Thanks: 473
Thanked 2,070 Times in 1,369 Posts
Activity: 42%
Longevity: 80%
iTrader: (53)
Default

Quote:
Originally Posted by Indiakid View Post
I am India based seller having same problem. My DSRs are all 4.9 on negative in 1200 and six neutrals. Having this problem since beginning of the month. Other sellers with much poorer performance are having a field day. Kindly help me someone. I called up ebay USA and they felt there was nothing wrong with my account and suggested I mail to Ebay India but ebay india has the worst customer support. All they do is send me a predrafted email such as you all must have seen.
What is the solution?
When accounts get this restriction from selling due to DSRs there is basically no way back from it. You can't improve your DSRs because they won't allow you to sell. It's a catch 22 situation.

Best way to proceed, is to stop resurrecting two year old threads, read the Stealth Book and start over again from scratch.
Reply With Quote
The Following User Says Thank You to Ebayorbust For This Useful Post:
MM78 (03-31-2013)
  #4  
Old 03-31-2013
imjustme's Avatar
Executive [VIP]
 
Join Date: Aug 2007
Posts: 2,753
Thanks: 1
Thanked 508 Times in 257 Posts
Activity: 0%
Longevity: 95%
iTrader: (0)
Default

Quote:
Originally Posted by Ebayorbust View Post
When accounts get this restriction from selling due to DSRs there is basically no way back from it. You can't improve your DSRs because they won't allow you to sell. It's a catch 22 situation.

Best way to proceed, is to stop resurrecting two year old threads, read the Stealth Book and start over again from scratch.
That's not completely correct.

I've had this same problem on several accounts over the past few years and I was always allowed to sell again after 3 months at most. eBay checks your performance against the ratings of the past 3 months if you have less than 400 annual transactions. If you have more than 400 annual transactions, they check the ratings over the past 12 months.

So once your bad DSRs are older than 3 months, or at worst scenario, once you have less than 400 transactions over the past 12 months AND the bad DSRs are older than 3 months, you can sell again.

I've had this on 4 accounts I can remember in the past year and I am selling on all of them again.
Reply With Quote
  #5  
Old 03-31-2013
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,374
Thanks: 473
Thanked 2,070 Times in 1,369 Posts
Activity: 42%
Longevity: 80%
iTrader: (53)
Default

Quote:
Originally Posted by imjustme View Post
That's not completely correct.

I've had this same problem on several accounts over the past few years and I was always allowed to sell again after 3 months at most. eBay checks your performance against the ratings of the past 3 months if you have less than 400 annual transactions. If you have more than 400 annual transactions, they check the ratings over the past 12 months.

So once your bad DSRs are older than 3 months, or at worst scenario, once you have less than 400 transactions over the past 12 months AND the bad DSRs are older than 3 months, you can sell again.

I've had this on 4 accounts I can remember in the past year and I am selling on all of them again.
Fair enough but my experience of it (not personally I would add) is that it is usually the end.
Reply With Quote
  #6  
Old 03-31-2013
imjustme's Avatar
Executive [VIP]
 
Join Date: Aug 2007
Posts: 2,753
Thanks: 1
Thanked 508 Times in 257 Posts
Activity: 0%
Longevity: 95%
iTrader: (0)
Default

If it's worth it, you may want to offer refunds to buyers in exchange for feedback revisions to positives. That can get the account saved. I've had excessive neutral feedbacks on an account and got the same message about 10 days ago. I offered full refunds to 2 customers that gave me neutrals (slow shipping and nonsense "ok" neutral) in exchange for positives and today I was able to list again.
Reply With Quote
  #7  
Old 03-31-2013
Senior Member
 
Join Date: Aug 2011
Posts: 531
Thanks: 34
Thanked 90 Times in 69 Posts
Activity: 0%
Longevity: 63%
iTrader: (0)
Default

Quote:
Originally Posted by falken View Post
I have all 5's, it's not hard, the fast shipping defuses any other disputes, the buyer sees you as professional because of the speed of shipping, so they assume you must handle all aspects of your business the same way. This is very important because they use DSRs to evaluate you.

Power perceived is power achieved.
IDK man i ship super duper fast, and when they leave feed back they even say FASST SHIPPPING, yet no 5.0?
Reply With Quote
  #8  
Old 03-31-2013
zoneout's Avatar
Senior Member
 
Join Date: Dec 2012
Posts: 1,296
Thanks: 285
Thanked 256 Times in 196 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default

Quote:
Originally Posted by golden_monkey View Post
IDK man i ship super duper fast, and when they leave feed back they even say FASST SHIPPPING, yet no 5.0?
Yeah I agree. No way you have 5.0 across the board with over 100 feedbacks. Some clown is going to ding you just because he feels like it.
Reply With Quote
  #9  
Old 04-02-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,942
Thanks: 4,602
Thanked 7,059 Times in 6,430 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Basically, the only way to guarantee 5.0 on shipping is to always offer free shipping
Reply With Quote
  #10  
Old 04-03-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,970
Thanks: 5,467
Thanked 8,997 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

OP

what country ebay is involved?

free shipping might not work if you are in India unless selling only there.

Also supply more info about age of account etc.

Reply With Quote
  #11  
Old 04-03-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,942
Thanks: 4,602
Thanked 7,059 Times in 6,430 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

@Indiakid, you been paying your dues and fees?
Reply With Quote
  #12  
Old 04-03-2013
Speeder33's Avatar
Executive [VIP]
 
Join Date: Apr 2011
Posts: 1,943
Thanks: 248
Thanked 430 Times in 309 Posts
Activity: 23%
Longevity: 66%
iTrader: (42)
Default

funny, i got the same message yesterday on one of my accounts, the DSR ratings are much worse than a neg feedback imo since you aren't always sure who dinged you so you can't message the person to try to fix the problem
Reply With Quote
  #13  
Old 04-03-2013
Senior Member
 
Join Date: Aug 2011
Posts: 531
Thanks: 34
Thanked 90 Times in 69 Posts
Activity: 0%
Longevity: 63%
iTrader: (0)
Default

how often do they revise?

3 months if you have less then 400, and 12 months if more then 400? I move a lot of stuff and it seems silly that a handful of positive feeback nip pickers and put you in the danger zone.
Reply With Quote
  #14  
Old 04-04-2013
Junior Member
Threadstarter  
 
Join Date: Mar 2013
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 50%
iTrader: (0)
Default My DSRs are perfect paying fee always in time

My DSRs are perfect at 4.9 never had it so good in last five years. Only one negative in 1200 but six neutrals. it has been one month now and I am only able to list about 20 items per week. Even my account manager in India says he is surprised why this is happening to me.
Reply With Quote
  #15  
Old 04-08-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,942
Thanks: 4,602
Thanked 7,059 Times in 6,430 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Are you selling high risk items?
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do DSRS ever fall off? Moscutter Subscriber Discussions 3 05-17-2012 08:07 PM
I got suspended by ebay because of bad feedback and low dsrs dindio31 eBay Suspensions 9 11-06-2010 12:03 AM
What DSRs would you give ebay? Juicyas eBay Discussion! 0 06-05-2010 01:24 PM
question about dsrs crazyfrog UK eBay & Paypal 0 12-07-2009 03:16 PM
EBAY emails - opening , using , getting tracked , issues / non-issues x2ruff4u eBay Tracking 101 07-30-2008 08:38 AM


Aspkin Group

All times are GMT -5. The time now is 02:13 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts