Dreaded DHL Clearance delay

steak32 · #**111** 07-18-2011

Following my post earlier, I received my missing box the next day, I asked the DHL driver why the delay, and he told me that the local Customs agents were calling some of the boxes back for re-inspection. I believe that they are looking for something specific. My box arrived with green tape around it so I guess my items were not on their list.

unkown5454 · #**112** 07-18-2011

Well that is some damn good news there.

slapped · #**113** 07-18-2011

Quote:

Originally Posted by steak32

Following my post earlier, I received my missing box the next day, I asked the DHL driver why the delay, and he told me that the local Customs agents were calling some of the boxes back for re-inspection. I believe that they are looking for something specific. My box arrived with green tape around it so I guess my items were not on their list.

That does make some Sense,,That would Explain why some of my Packages that were Customs Cleared in Cincinnatti were Seized in New York,,

carona · #**114** 07-25-2011

Hey Everyone,
I found this thread on a search engine while looking for similar weird DHL instances. I feel like you guys would know what's going on in my instance. I don't think I am working with similar goods to you guys...This shipment is multiple boxes and a couple hundred kg. The goods should be legal to import but some customs agents seize and some don't, it's subjective upon the agent that inspects the goods.

Anyways, I have never seen tracking information as weird as this. It starting getting weird when it was sent to CT during clearance processing in NY, but then showed complete in CT but then back to NY. I was confused and called DHL. They assigned me with an import specialist. On 7/20, the rep told me that Customs is backed up and will take 3-5 business days. Thursday (7/21) was the last day that the tracking was updated as "clearance delay". On Friday (7/22), she called and said that the status is the same as before. As of now, there have been no tracking updates since 7/21 and it is 7/25. Does this look familiar to anyone in the past few weeks? As I'm very confused, all insight is greatly appreciated.:

NO MORE UPDATES AS OF JULY 25TH.
Thursday, July 21, 2011 Location Time
19 Clearance delay NEW YORK CITY GATEWAY, NY - USA 03:45
Wednesday, July 20, 2011 Location Time
18 Clearance delay NEW YORK CITY GATEWAY, NY - USA 03:14
Tuesday, July 19, 2011 Location Time
17 Clearance delay NEW YORK CITY GATEWAY, NY - USA 03:37
Monday, July 18, 2011 Location Time
16 Processed for clearance at NEW YORK CITY GATEWAY - USA NEW YORK CITY GATEWAY, NY - USA 10:29
Saturday, July 16, 2011 Location Time
15 Please contact DHL NEW YORK CITY GATEWAY, NY - USA 11:56
Friday, July 15, 2011 Location Time
14 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 11:34
13 Shipment arrived at incorrect facility. Sent to correct destination CINCINNATI HUB, OH - USA 04:57
12 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB,OH - USA 02:52 Thursday, July 14, 2011
Thursday, July 14, 2011
11 Processed for clearance at NEW YORK CITY GATEWAY - USA NEW YORK CITY GATEWAY, NY - USA 20:58
10 Arrived at Sort Facility NEW YORK CITY GATEWAY - USA NEW YORK CITY GATEWAY, NY - USA 20:58
9 Clearance delay NEW YORK CITY GATEWAY, NY - USA 20:40
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 21:57
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 21:56
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:19
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 04:25
Wednesday, July 13, 2011 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 12:53
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 12:25
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 12:20
1 Shipment picked up HONG KONG - HONG KONG 02:40

Thanks!

groover · #**115** 08-06-2011

Hi folks , new member here, an anyone be so kind as to guess possible situation here.
Many many thanks.

12 Clearance delay EAST MIDLANDS - UK 04:49
11 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 03:35
10 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 03:21
9 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 02:43
8 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 01:11
7 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 00:05
Friday, August 05, 2011 Location Time Pieces
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 12:49
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 12:36
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 12:00
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 09:50
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 08:10
Thursday, August 04, 2011 Location Time Pieces
1 Shipment picked up HONG KONG - HONG KONG 22:55

GTB · #**116** 08-07-2011

never used dhl but it has not been seized so that`s a good thing

ring dhl and ask them what the hold up is about

good luck

groover · #**117** 08-09-2011

Arrived safely, panic over

GTB · #**118** 08-09-2011

great news

saadahmed786 · #**119** 09-04-2011

From personal experience.. if the tracking says to contact DHL.. do it. they are helpful people!

Mine said that.. i called them and it was released the next day

slapped · #**120** 09-04-2011

It all Depends on what the Shipment Contains,,,,

HurricaneHuntr · #**121** 09-06-2011

Lol.. hi can u release my bootleg DVDs.... clearance delay means its all over

Sent from my PC36100 using Tapatalk

slapped · #**122** 09-06-2011

Quote:

Originally Posted by Moscutter

Lol.. hi can u release my bootleg DVDs.... clearance delay means its all over

Sent from my PC36100 using Tapatalk

You are Correct 99% of the Time,,,,,,,OCCASIONALLY,,,and it is VERY Rare,,Dhl was Shortchanged on their shipping fees by shippers "Fudging" the Weight of the Package, and DHL will look to get the Difference from the reciever

It might also be an Import Tax issue,,,It is VERY Hard to Convince the I.R.S that an order for 50 RC Helichopters was Just a Sample or a Gift,,,Generally thought if it is VERO, it is seized by Customs,,so DO NOT Call if it is VERO,,,and Give them a Call if it is NOT,,,

bballaw1 · #**123** 09-06-2011

I am going through the opposite of the OP. My package is destined for the west coast, it landed in Cincinnati, OH USA and then went to Canada!

I guess we will see what happens...

Has anyone ever figured out why this happens or had it happen?

kris · #**124** 09-07-2011

Quote:

Originally Posted by bballaw1

I am going through the opposite of the OP. My package is destined for the west coast, it landed in Cincinnati, OH USA and then went to Canada!

I guess we will see what happens...

Has anyone ever figured out why this happens or had it happen?

Yes, this is the route 90% of my DHL packages take... China > Cincinnati > Seattle > West Coast of Canada. I don't know why they do this exactly, but they do, and it works.

HurricaneHuntr · #**125** 09-07-2011

Mine arrived in cinci but hasn't updated since it arrived there... heh *hopes* i don't even see clearance delay yet, so i think maybe they are just behind from monday

HurricaneHuntr · #**126** 09-07-2011

still sitting in cinci with no updates since arrival.. very odd. frankly, i don't understand how it could have. it left from hong kong the night before at almost 10pm and arrived in cinci by 6am? sounds odd... but no updates since arrival

jeffweico · #**127** 09-07-2011

Usually, packages clear within 24 hours. Anything longer could be a problem. The longer it sits, the more likely that there is a problem.

And the time zones can be different. But DHL is VERY fast (assuming there are no customs problems).

HurricaneHuntr · #**128** 09-08-2011

it arrived again last night.... and cleared. gg

GTB · #**129** 09-08-2011

i love it when a plan comes together

sergfro · #**130** 09-08-2011

I have a 48 pound package coming. Sent from Hong Kong yesterday hopefully it arrives OK

heyheyjulia · #**131** 09-21-2011

Guys, should I worry??? This was for 09/20/11

13 Processed for clearance at LOS ANGELES GATEWAY - USA LOS ANGELES GATEWAY, CA - USA 04:36
12 Clearance delay LOS ANGELES GATEWAY, CA - USA 04:32
11 Arrived at Sort Facility LOS ANGELES GATEWAY - USA LOS ANGELES GATEWAY, CA - USA 04:19
10 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 02:25
9 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:07

Monday, September 19, 2011 Location Time
8 Clearance processing complete at HONG KONG - HONG KONG HONG KONG - HONG KONG 21:49
7 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:05
6 Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 17:38
5 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 17:37
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:44
3 Departed Facility in GUANGZHOU - CHINA, PEOPLES REPUBLIC GUANGZHOU - CHINA, PEOPLES REPUBLIC 15:00
2 Processed at GUANGZHOU - CHINA, PEOPLES REPUBLIC GUANGZHOU - CHINA, PEOPLES REPUBLIC 14:40
1 Shipment picked up GUANGZHOU - CHINA, PEOPLES REPUBLIC

mike017 · #**132** 09-22-2011

You should call DHL and ask but yes I would worry. 2 days in custom and no new.