Package held in UK customs

[celianchis]

My package has finally arrived to my country but it's been held in customs for a week and I'm getting worried. It's my 1st time ordering something from another country :S. I ordered an anime figure and it doesn't look suspicious at all. I checked the EMS tracking but it hasn't updated since it went into customs. This is the last info I got: Arrival at inward office of exchange and Awaiting presentation to customs commissioner. Office: COVENTRY PARCELFORCE United Kingdom. Please tell me if it's going to be ok. I've been looking forward to that figure XD. And, those of you who have more experience, if it's ok, how long will it stay in customs?

[KingRay]

Contact them and see if they have it ready. I have customers in the UK and canada check on pkgs all the time that are sitting idle for too long. Most of the time they email me back and say all is good..

[celianchis]

I got it out of customs but now it's in royal mail. The latest info I got from EMS is:
Sep 1
1:15 Processing at delivery Post Office P95631 UNITED KINGDOM

Sep 1 Retention UNITED KINGDOM

So then I used the tracking system with royal mail at the post office website thing. And this was the info I had:


01-09-2011 01:44 London North West Depot Awaiting payment of charges
01-09-2011 01:15 London North West Depot Received at delivery depot
31-08-2011 20:17 National Hub Received and processed
31-08-2011 09:08 International Hub Received from Customs - charges to be paid
25-08-2011 19:15 International Hub Awaiting Customs clearance
25-08-2011 19:11 International Hub Received in destination country
24-08-2011 16:07 TOKYO INT BAG Forwarded for export
24-08-2011 11:08 Delivery Agent - JAPAN Collected from customer
02-01-1980 03:05 Heathrow Airport Received in destination country

I don't know what charges theyre talking about :/ does that mean that they wont post it to me until I paid those charges I don't know about? I'm really confused... Please help