DHL package delay in Hong Kong

GWagonAlex · #**221** 09-26-2014

Guess I'm very lucky I had my stuff shipped out tuesday passed HK customs and today it's on the truck on the way delivering to my address.

Alex

Only lay · #**222** 09-26-2014

My package from the 13th has been stuck in clearance event for about 2 weeks now. I was hoping it would be mailed out today since others were getting good news but it only went through another clearance event today.

CCJay · #**223** 09-26-2014

I know it's only 4 days but mine is still stuck out there. Via EMS when normally its here in 5 days.

Never had this sort of delay before.

Mine is Guangzhou not Hong Kong

lilienthal · #**224** 09-26-2014

..pretty crazy all that, glad that I found this thread and glad that I have no business running with stuff from China, sorry for all you guys...

got one package in Hong Kong from 15th, not moving but two days ago dated 25th (shipment information received)
and one in Shenzhen from real 25th which is as well on shipment information received but which has a clearence event and an estimated delivery date for tuesday 30th by end of the day?!?! who is believing that...?!

I do not understand that DHL (and/or maybe others like EMS) are not giving an official statement because of the situation they must be getting tons of mails.

Does not seem to be a battery problem either...I hope they do not send my two phones without batteries

And why should national day(s) effect checking from customs, very strange all this.

lilienthal · #**225** 09-26-2014

so last news...package from 15th "processed at Hong Kong - signed up for shipment notifications" should arrive on monday.
package from 27th "customs status updated - signed up for shipment notifications" still should arrive on tuesday
...it is not hopeless....

bjammin · #**226** 09-26-2014

I know this delay seems harsh, but what is harsher is when you see on DHL tracking "Customs Clearance Event"

This means that if you have branded goods coming in, then you may not be getting them after your goodies are searched. Be happy that your shipper has taken precautions to make sure you still get your goods, even though they may be very very late arriving.

Only lay · #**227** 09-26-2014

All I've been getting is a clearance event. My seller is telling me to just wait another week but I'm afraid it will never update past clearance event.

bjammin · #**228** 09-26-2014

yeah, thats not good. but with all the packages in this circumstance, it may just be held up. did you click on the clearance event to see if it gave you any more info? Btw, is it still in china or is it in the US?

ameliavega27 · #**229** 09-26-2014

Quote:

Originally Posted by Only lay

My package from the 13th has been stuck in clearance event for about 2 weeks now. I was hoping it would be mailed out today since others were getting good news but it only went through another clearance event today.

Mine is also from 13th with DHL and still "Shipment information received". What's on your parcel? Mine is a mobile phone. Another one is shipped by Singapore post on 23rd and now transporting.

Only lay · #**230** 09-27-2014

It's still in China. It says that the Shipment is pending Completion of customs inspection. It didn't say that when it was in clearance event before so I'm guessing that's not a good sign.

Only lay · #**231** 09-27-2014

Quote:

Originally Posted by ameliavega27

Mine is also from 13th with DHL and still "Shipment information received". What's on your parcel? Mine is a mobile phone. Another one is shipped by Singapore post on 23rd and now transporting.

I ordered some hair extensions so I would think it be shipped by now. Mine hasn't updated to shipment info received though

Findings · #**232** 09-27-2014

I called local DHL and they told me that "shipment information received" means that seller only made a label but package didn't get to them yet. They (DHL) can proceed item to customs once they have the parcel. That's why I already got one from 24.9. and two of them from 10. and 19. never passed the "shipment information received" status. Many sellers never go to DHL personally, they have dealers to do that for them. And it seems they never brought these pieces to DHL facility.

deebee80 · #**233** 09-27-2014

Quote:

Originally Posted by Only lay

It's still in China. It says that the Shipment is pending Completion of customs inspection. It didn't say that when it was in clearance event before so I'm guessing that's not a good sign.

I would get your supplier to contact customs might want some info.

Awakis · #**234** 09-27-2014

As of today all of my parcels are moving. I have my fingers crossed that everybody else will have theirs soon.

natbabes · #**235** 09-27-2014

Quote:

Originally Posted by Awakis

As of today all of my parcels are moving. I have my fingers crossed that everybody else will have theirs soon.

What date was your parcels shipped? Mine was on the 17th. Still stuck on shipment info received. Hope there's some movement soon. My supplier said wait 1-2 more days but its getting so frustrating!

natbabes · #**236** 09-27-2014

Quote:

Originally Posted by deebee80

I would get your supplier to contact customs might want some info.

Any update on your tracking hun? What's your supplier saying?

bumbum520 · #**237** 09-27-2014

As I promise, i have news.
My parcels of 17 and 18 are still with Shipment information received.
A parcel of 23, already arrive HK and prosseced.
Monday will arrive USA

natbabes · #**238** 09-27-2014

Quote:

Originally Posted by bumbum520

As I promise, i have news.
My parcels of 17 and 18 are still with Shipment information received.
A parcel of 23, already arrive HK and prosseced.
Monday will arrive USA

Why are the ones from 17-18th still stuck then but the one from the 23rd isn't? I don't get it.

Awakis · #**239** 09-27-2014

Quote:

Originally Posted by natbabes

What date was your parcels shipped? Mine was on the 17th. Still stuck on shipment info received. Hope there's some movement soon. My supplier said wait 1-2 more days but its getting so frustrating!

My parcels were shipped on 12,13,18,19 and 20

bumbum520 · #**240** 09-27-2014

Quote:

Originally Posted by natbabes

Why are the ones from 17-18th still stuck then but the one from the 23rd isn't? I don't get it.

I gues is because that parcel are still so deep inside warehouse, and still dont arrive to catch it.

Hope tomorrow can have more new news about

deebee80 · #**241** 09-27-2014

Mine from 24th is moving but one from 20th still waiting, supplier said he used two different agents and that could be why.

natbabes · #**242** 09-27-2014

I've told my supplier if the tracking doesn't change at all in the next 3-5 days I want a refund & ill re order again. It seems orders placed in the last few days are moving.

I've always ordered off this supplier & I do trust them. It's just getting annoying being told to wait another 1-2 days.