Item at the delivery post office, buyer claim NR.. HELP Please

[suza]

Hello
I sold an item $275 Value last week. The buyer paid for it promptly and I shipped it out same day.
Now when I checked for tracking information it says that the item is hold at the delivery post office to verify reciepient adress.
I printed the shipping Label using Paypal shipping system, so the adress I shipped to is the buyer's PP adress.
Now he's asking for a replacement otherwise he'll open a claim. He wont call the post office or anything else, he want only a replacement or a refund.

What shoul I do now? Will Paypal decide in his favour if he'll open a claim (And I feel that he WILL open a claim !!)
All the tracking informations are in my Paypal account, the post office (Where the item is held) zip code displayed on tracking web page is the same as the buyer's one.

I can't afford to give him a refund or a replacement while he can pick up the item when he'll like to do. But I was wondering if Paypal will be at his side (as always!!!)

Please help me with this, your advice will be much appreciated

Suza

[ptenchick]

I had to deal with this before.... First of all, don't be so stressed out....
Did you try to communicate with a buyer? Did he move to a different address?
If you confirm that the item was delivered to the PP address and the buyer refuses to pick it up, PayPal will MAKE him to do that and ship the item back if he doesn't want it... After you get it back you can issue a refund....
If the seller fails to do that within 10 days or 14 (I don't remember for sure), the payment will stay in your account....
And it doesn't matter WHO will open a claim.... I had a buyer who opened it but couldn't scam me

Another thing is if the buyer won't pick it up in a certain number of days the parcel will be returned to the address it was sent from or abandoned if you chose this option (hopefully you didn't).....