Buyer leaving 12 negatives by mistake!

[Flagpole]

Rather frustratingly i sold a few items to the same buyer and he left me a load of negs by mistake.

As i understand it i am only allowed 5 feedback requests per calender year.

The buyer has said he will rectify the errors no problem but doesnt know how to go about it.

How would i go about getting him to do so.

Will he have to contact ebay?

Any help is appreciated

[Bunneh]

By mistake? usually Ebay ask you to confirm before leaving a negative with an 'are you sure message'

But the only way i see out of this is, the buyer needs to contact ebay and tell them they left these feedbacks by mistake. It wont help if you contact ebay, only the buyer can.

[Flagpole]

Originally Posted by Bunneh

By mistake? usually Ebay ask you to confirm before leaving a negative with an 'are you sure message'

But the only way i see out of this is, the buyer needs to contact ebay and tell them they left these feedbacks by mistake. It wont help if you contact ebay, only the buyer can.

I know. The guy is very apologetic, which doesnt really help me!

[bluegrass1]

Yea I would suggest trying to get buyer to contact ebay but sounds like it might be someone that is being a jerk either way that many feedbacks to the neg would surly sink most accounts they are reviewed on the 20th of each month as far as I know Good chance it will be limited unless it is a old strong account that can take that much of a hit . If buyer cant wont fix I would probably hit the report buyer button put in the message buyer has stated in messages this was by mistake and he would fix it . I hate to hear stories like that as I have been done pretty much same way buyer says send revision I did then he refused it I contacted ebay they did nothing . but that's eb to the rescue.

Good luck mate let me know the outcome ..

[Dmshark25]

That's crazy, was the Comment a Positive comment??

It's hard but possible I guess to mess up once and leave a negative, as mentioned a message comes up and makes you confirm you really want to leave the negative or neutral

But to do this 12 times, I don't know.

Was he upset about anything , possibly something misunderstood and left the negatives and than things were cleared up and went with it was an accident.

Regardless, ask the buyer to call eBay, hopefully the comments and DSRs are all positive and they get an understanding rep that changes them

Was this all from One transaction??

[Hercules]

If it's from one sale with multiple items it counts as one negative feedback.

[Dmshark25]

Originally Posted by Hercules

If it's from one sale with multiple items it counts as one negative feedback.

Was this all from one transaction or multiple

[Dmshark25]

The Negatives will all show, but I think in factoring the percentage it may only count as one because it is from the same buyer within a 7 day period

I know this is how they count Positives, not sure about the negatives , probably the same

And each transaction can only have One Defect, so if these were 12 Negatives from One transaction it's one Defect, but if it's 12 separate transactions , which I doubt, than it would be 12 Defects

[blueuk]

Go on live chat, selecting feedback as the option.

If they negatives are of a positive nature, they will automatically change them.

DON'T waste your revisions, as you won't be able to get them all revised anyway.

[himaster]

Tell the buyer to open a request for not received item.

You add the tracking number to the request

Then ask the buyer to contact eBay in that request.

eBay will review and see the item was delivered, they will release your money and all feedback of that transaction will be removed automatically

[Flagpole]

Buyer is contacting ebay this lunchtime. Hes very apologetic.

At 1st i thought it was a competitor, but they were all positive comments.

Dont drink and leave feedback I guess ?!?!

[rsot]

1. Contact your buyer and communicate.

2. You can only leave 1 feedback per week for a person so 12 at one time looks bad but counts only as 1

[Flagpole]

Does anyone know the best way to contact ebay for the buyer??

[SilentHill]

sounds to me like competition maybe?? you cant leave that out.

[Dmshark25]

Maybe just someone elderly or completely computer illiterate, just strange that they left 12 negatives and did not once hesitate to confirm the negatives all 12 times

Did they leave any DSR Rating?

[Flagpole]

Originally Posted by himaster

Tell the buyer to open a request for not received item.

You add the tracking number to the request

Then ask the buyer to contact eBay in that request.

eBay will review and see the item was delivered, they will release your money and all feedback of that transaction will be removed automatically

Would this definitely work ?

[blueuk]

Nothings definate with eBay is my experience.

But it's always worked for me.

[himaster]

Originally Posted by Flagpole

Would this definitely work ?

I would say Yes

eBay Customer Support has reviewed the case and made a final decision.

We decided not to issue the buyer a refund. You don't need to do anything else for this case. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in your favor. The hold on this PayPal transaction has been removed.

Comments:
We received tracking information from you before or at the time the buyer opened the case that shows the item was delivered to the buyer's address. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.

[Flagpole]

Originally Posted by himaster

I would say Yes

Worked a treat, thanks all !