If the feedback is malicious, you could ask e bay to remove it. I haven't had any terrible fb's, (ya, i get a neg once in a while...who don't??) but i do see where e bay has removed other feedbacks for certain reasons.
You can always reply nicely to the bad feedback about what happen...no reason to get into a pissin match
You are NOT going to please everyone no matter what you do.
I don't worry to much about the moron's that leave bad fb. I think as long as you don't get to many, your safe.
I mean if you get 1 neg in a couple hundred, it won't hurt you any at all. Expect neutrals and negs to come. As long as you please 99% of your sales customers, your doing gr8 as far as e bay is concerned.
Ive seen top rated sellers have 20-30 negs a month and still have 4.9 and 5's for their dsr's. Of course they are selling 2-4 thosands items a month so a few negs don't hurt them at all.
I always have a few cheap hot items that i sell cheap to give the good feedback a boost. It helps a little bit with the overall fb when you run into a buyer that you just can't please even if you let them keep it and refunded their money, they still leave a neg. There are just plain and simple, mean, angry and rotten people out there.
Don't ever count out a competitor thats giving the neg fb's. Even if their account don't look like they would have anything to do with what you have for sale.
I've read and heard horror stories here and elsewhere about this. I don't think there is anything you can do about it. Someone who can have multiple buyer accounts can really mess up your good account in no time and you would never know who the primary account was.They just open a few more and go go go.
if they had anything for sale, i would not buy from them on the same account that they purchased from you. E bay don't like pissing matches and could just sh**can both of you to save a headache.
99% of the time, E bay won't touch the feedback unless it was malicios or a mistake.
good luck
oh, and Block them...
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