Reinstate my account need proof of Merchandise

[morell2]

Hi,I got about 3messages.
I sent all the request for eBay .
Only note:The items I will sell is orignial !
I don't sell any item yet.
Item i sell is phones and accericos.
the problem my supplier send invoice in paypal and the supplier in usa dont give me invoice.
What can I do ?
Hello

We appreciate your efforts to provide all the documentation we previously requested to verify your account. Unfortunately, based on all information submitted for these items we are not comfortable with them being listed on our site.



Until you have found new item(s) and supplier(s) we are comfortable with, the selling restriction will remain on the account. Below is some helpful information and suggestions on how to find a new supplier.



• Search the supplier on the internet. Pay attention to blogs and feedback from others in regards to that supplier.

• Be sure the supplier has not been reported to the Better Business Bureau.

• Ask your supplier where they get their items and if they can provide evidence that everything they sale is authentic.

• Make sure your item is authentic:



• Go to our Certified Providers page where you can find more information on suppliers:




Once you have found a new supplier please fax us the following information:



• Cover sheet with your eBay User ID, email address and contact phone number. If this information isn’t provided or isn’t legible, we cannot process your appeal

• Receipts or invoices for the items you would like to sell



Please fax this information to:

eBay

ATTN: Seller Vetting

US number: 1-801-206-7562

International number: 001-801-206-7562



We appreciate your cooperation and understanding regarding your account status and we hope to work with you in the future.

Thanks,

eBay

[rsot]

eB has given you the means to follow. You must be creative and think outside the box to win here..

[jeffweico]

I would just point out the sellers (suppliers) of counterfeits will NEVER admit they are selling counterfeits. Especially located in the USA. eBay may know something that you don't.

There are no "secret" sources of iPhones for $150, or new release DVD's for $3.

If your supplier can provide evidence that the items are authentic, such as a letter from the manufacturer, then I would submit THAT to eBay. But just because he says "yeah, my items are real" does not mean much.

[morell2]

Originally Posted by rsot

eB has given you the means to follow. You must be creative and think outside the box to win here...documents can be made

I gave for us a doc from best buy about 3days ago
I call now and they say my account will get email with appeal in next 72hours
denided or approve
what do u think will be ?

[rsot]

You must wait and see what THEY will say - what we think is irrelevant...PP knows - best of luck.

[gulaga]

its now 50/50
sit back and wait

they say 72 hours but could take a month or so.
my own experience.

[JamesNorth101]

Just have to wait and see what they say now

[morell2]

I don't understand eBay .
I got more mail should I call for them
I will when they open
I faxed for him all the recipt.
I hope all will good
any help how should I speak?

[rsot]

What more mail did you get from them?

[morell2]

Originally Posted by rsot

What more mail did you get from them?

We appreciate your efforts to provide all the documentation we previously requested to verify your account. Unfortunately, the invoice you provided for the cell phones and accessories does not appear to be from an authorized reseller and therefore we cannot verify that the items being sold on your account are genuine. When working with suppliers it is important to make sure you’re dealing with a reliable company. As a seller, you’re ultimately responsible for the legality of any item you offer for sale on eBay.

We need you to find a product in a different category to sale and also work with a new supplier. Please send invoices for future items you would like to list on the site.



Regrettably, because we aren’t able to verify you are working with a reputable supplier, the selling restriction will remain on the account until you can provide documents showing you have a different supplier that is authorized. You can send this information to:



eBay

ATTN: Seller Vetting

US number: 1-801-206-7562

International number: 001-801-206-7562



We recommend reviewing the following policies prior to listing your next item.

Creating legally compliant listings:

http://pages.ebay.com/help/sell/compliant-listings.html



Make sure your item is authentic:

http://pages.ebay.com/help/sell/comp...istings.html#4



We appreciate your cooperation and understanding regarding your account status and we hope to work with you in the future.

[jeffweico]

From the email, eBay does not appear to believe that your items are authentic. The only way to be allowed to sell is to convince them otherwise, and that will take verifiable evidence.

[GreenBean]

Originally Posted by morell2

Regrettably, because we aren’t able to verify you are working with a reputable supplier, the selling restriction will remain on the account until you can provide documents showing you have a different supplier that is authorized. You can send this information to:



eBay

ATTN: Seller Vetting

US number: 1-801-206-7562

International number: 001-801-206-7562



We recommend reviewing the following policies prior to listing your next item.

Creating legally compliant listings:

http://pages.ebay.com/help/sell/compliant-listings.html



Make sure your item is authentic:

http://pages.ebay.com/help/sell/comp...istings.html#4



We appreciate your cooperation and understanding regarding your account status and we hope to work with you in the future.

ebay have told you to stop selling phakes and to stop pretending they are not phakes.

Quite simple really.

Unless your item has paperwork from a recognised dealer with approval from the company involved your account will stay restricted.

You had the choice when you picked what to sell. You did not do enough homework. Happens all the time. Buyers get duped.

ebay protect their buyers from phakes

[parker1608]

In this case , just wait 10days or over , if u can provide other invoice , send it to them one more time , but only half chance can reinstated your account ~

[morell2]

Which invoice should I send?
What can I to higher odds for reinstate acc.?
Thanks

[rsot]

Originally Posted by morell2

Which invoice should I send?
What can I to higher odds for reinstate acc.?
Thanks

You should send a legitimate invoice - you need to convince eB that you are legitimate. You must be creative and think NOW...pm if you have questions.

Higher odds? You cant do much - you must follow their e-mail request. If you cant understand the situation, sadly...you are not ready to be selling this item - let it go.