Buyer left negative FB and now want full refund for Revise

tida2004 · #1 01-26-2015

Hello,
Today one of the buyer left a negative feedback for one item as he said *its faulty and not as listing* .
I politely asked him if he doesn't like the item ( which worth £40) can send me back and I am happy to issue full refund with postage cost.
I had 82 Positive FB with 100% now its 98.8%.
Buyer replied he will only revise feedback if I give him a full refund but he will not send it back.

Should I contact with eBBay or just refund him.

ooooo.halo · #2 01-26-2015

Quote:

Originally Posted by tida2004

Hello,
Today one of the buyer left a negative feedback for one item as he said *its faulty and not as listing* .
I politely asked him if he doesn't like the item ( which worth £40) can send me back and I am happy to issue full refund with postage cost.
I had 82 Positive FB with 100% now its 98.8%.
Buyer replied he will only revise feedback if I give him a full refund but he will not send it back.

Should I contact with eBBay or just refund him.

Hmmmm tricky one as he has the right to leave the feedback.

However, sounds like a hint of blackmail ( not sure thats the right word ) to say he will revise if you offer full refund plus keep itwm.

Also, what guarantee to do you have that he will honour his word and revise feedback if full rwfund given....probably none

Hang fire as someone else will sure know more about this than me :-)

yankee · #3 01-26-2015

Feedback extortion policy.
If you are one of the people who use chat or call in it is a 2 minute fix once you get a rep.

Callidus · #4 01-26-2015

Quote:

Originally Posted by tida2004

Hello,
Today one of the buyer left a negative feedback for one item as he said *its faulty and not as listing* .
I politely asked him if he doesn't like the item ( which worth £40) can send me back and I am happy to issue full refund with postage cost.
I had 82 Positive FB with 100% now its 98.8%.
Buyer replied he will only revise feedback if I give him a full refund but he will not send it back.

Should I contact with eBBay or just refund him.

Plenty of these type of people on the forum as well, unfortunately.

Speak with customer services, its extortion.

Imposter · #5 01-27-2015

If you have proof of this ebay will remove the feedback as it is blackmail, this has happened to me before & I had the feedback removed.
Did the customer offer these terms before they left the negative feedback ?

RosieTosie · #6 01-27-2015

Quote:

Originally Posted by tida2004

Hello,
Today one of the buyer left a negative feedback for one item as he said *its faulty and not as listing* .
I politely asked him if he doesn't like the item ( which worth £40) can send me back and I am happy to issue full refund with postage cost.
I had 82 Positive FB with 100% now its 98.8%.
Buyer replied he will only revise feedback if I give him a full refund but he will not send it back.

Should I contact with eBBay or just refund him.

You will have to the proof to support you extortion/feedback blackmail claim to eBay as you will have the message buyer sent you, time to get busy contacting eBay with this and let us know the outcome

Imposter · #7 01-27-2015

Quote:

Originally Posted by RosieTosie

You will have to the proof to support you extortion/feedback blackmail claim to eBay as you will have the message buyer sent you, time to get busy contacting eBay with this and let us know the outcome

Why didn't you just copy / paste what I've just said.

GreenBean · #8 01-27-2015

Quote:

Originally Posted by Imposter

Why didn't you just copy / paste what I've just said.

Ever think Rosie cross posted with you.

Geeze, you were busy doing some edit so YOUR post was not live.

Be mindful of that for the future.

Bunneh · #9 01-27-2015

Quote:

Originally Posted by Imposter

Why didn't you just copy / paste what I've just said.

WOW no need for that comment, you will see you Revised your message at 10:39 and hers was posted at 10:41 most people use the REPLY button and not QUICK REPLY so your response would not have been shown to her in those few minutes.
Take a chill pill..

Bunneh · #10 01-27-2015

Quote:

Originally Posted by GreenBean

Ever think Rosie cross posted with you.

Geeze, you were busy doing some edit so YOUR post was not live.

Be mindful of that for the future.

LOL GB you can accuse me of the same thing now haha..

RosieTosie · #11 01-27-2015

Hehe thanks for the support there GB and Bunneh, you two will probably have noticed some of the rather strongly worded to'ing and fro'ing in exchanges in the forum over this past few days, some strong emotions been flying around, a few people needing too take a chill pill and just relax a little

Imposter · #12 01-27-2015

Nice to see I've fired everyone up for the rest of the day, business is more productive that way.

If I offended anyone then I apologise.

Back to topic :D

GreenBean · #13 01-27-2015

Quote:

Originally Posted by Bunneh

LOL GB you can accuse me of the same thing now haha..

There was no superior tone with you....

RosieTosie · #14 01-27-2015

Quote:

Originally Posted by Imposter

Nice to see I've fired everyone up for the rest of the day, business is more productive that way.

If I offended anyone then I apologise.

Back to topic :D

No offence taken Imposter, certainly not by me, life is to short to take offence to easily!

tida2004 · #15 01-27-2015

Had a really bad day yesterday. Had chat with Ebay rep they said outcome will be within 48 hours.
Miniute later another buyer probably from Arab or middle east ( Mohamed zaki) one of the worst buyer in Ebay left another negative feedback.
Myhermes lost my 20 parcel so I sent replacement to all , all buyer was happy as they knew it's not my fault, but that guy is stupid.
Bit upset though but I have to move on.

tida2004 · #16 01-27-2015

And I asked him why did you do this as you already got the item, he said I made his son cry, lol.
I said I haven't seen a brain fart like you ever. Lol

Imposter · #17 01-27-2015

Quote:

Originally Posted by tida2004

And I asked him why did you do this as you already got the item, he said I made his son cry, lol.
I said I haven't seen a brain fart like you ever. Lol

Love it how buyers alway bring their kids into it, I had a buyer claim their 3 year old had managed to go through the process of placeing an order with me on their phone while she was doing the ironing & wanted to cancel.

Bunneh · #18 01-27-2015

Quote:

Originally Posted by Imposter

Love it how buyers alway bring their kids into it, I had a buyer claim their 3 year old had managed to go through the process of placeing an order with me on their phone while she was doing the ironing & wanted to cancel.

Ive had a few like that to..
These buyers say ANYTHING to get of of paying even if its a £2 item

RosieTosie · #19 01-27-2015

Quote:

Originally Posted by tida2004

Had a really bad day yesterday. Had chat with Ebay rep they said outcome will be within 48 hours.
Miniute later another buyer probably from Arab or middle east ( Mohamed zaki) one of the worst buyer in Ebay left another negative feedback.
Myhermes lost my 20 parcel so I sent replacement to all , all buyer was happy as they knew it's not my fault, but that guy is stupid.
Bit upset though but I have to move on.

Sympathise there tida! Some days eh! Makes you wonder why you even got out of bed!

oompaloompa · #20 01-27-2015

there are different types of buyer, the ones that will leave a neg regardless of what you do to resolve, the ones that leave a neg and do not even contact you, the understanding ones that will even leave a positive, they like the free goods they got cos you refund and everything is peachy or just leave no feedback. The last type would be peachy if you resolved quickly but if you annoy them with delays or unreasonableness in resolving etc they may leave a neg......oh and another type is the one that has had a bad run of online issues with other sellers and takes it all out on you..........

RosieTosie · #21 01-27-2015

Quote:

Originally Posted by oompaloompa

there are different types of buyer, the ones that will leave a neg regardless of what you do to resolve, the ones that leave a neg and do not even contact you, the understanding ones that will even leave a positive, they like the free goods they got cos you refund and everything is peachy or just leave no feedback. The last type would be peachy if you resolved quickly but if you annoy them with delays or unreasonableness in resolving etc they may leave a neg......oh and another type is the one that has had a bad run of online issues with other sellers and takes it all out on you..........

Clearly words of experience here oompa, buyers eh! you just got to love em!

Imposter · #22 01-27-2015

Quote:

Originally Posted by oompaloompa

there are different types of buyer, the ones that will leave a neg regardless of what you do to resolve, the ones that leave a neg and do not even contact you, the understanding ones that will even leave a positive, they like the free goods they got cos you refund and everything is peachy or just leave no feedback. The last type would be peachy if you resolved quickly but if you annoy them with delays or unreasonableness in resolving etc they may leave a neg......oh and another type is the one that has had a bad run of online issues with other sellers and takes it all out on you..........

And the ones that see that you state in your listing 'I stand by my 100% feedback' and want to beg to differ.