Item not delivered but tracking info says it was

[fernendo]

Hi I ordered a phone off ebay. The tracking number the seller has given shows it has been delivered but I haven't received anything. I'm the only one who lives at this address so it can't have been signed for by anyone else. I've seen the name and signature and I don't recognise it.

I paid as a PayPal guest so I'm over covered under Paypal protection not ebays protection.

Should do I do? I'm worried if I open a not received case the buyer will simply submit tracking info and I will loose.

This is an unusual situation and I'm not sure how to best play it

Thanks for your advise.

[easy.bake.oven]

If you paid by credit card, your card company will get your money back as a last resort.

[fernendo]

Hi thanks for your reply yes I did pay by credit card but the total was under £100 and it's my understanding that full section 75 credit card protection doesn't apply to purchases under £100?

[e2free]

If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined

[arktech]

call credit card company and tell then you want to initiate a chargeback they will talk you through it then

[oompaloompa]

If the seller has uploaded tracking then they are not at fault, they would not get compensated if it shows as delivered.

- possibly the courier has messed up, there is no requirement for signature either for that price purchase.

to be honest, it bothers me when a seller has done their end of the bargain, and gets a chargeback or a case refunded to buyer...

if ebay wants to refund the buyer, it should be from their own pocket...

anyway, if there is tracking, delivered from your local PO, then you will probably lose a case, but not always....

[easy.bake.oven]

Credit card companies sort you out even if its 1p on their card so if buying anything, pay some of it on credit card and the credit card company will cover the whole amount.

I saw it on tv... we all believe whats on tv
It was that martin lewis guy.

I have purchased stuff from China and it was not sent via tracked but they have a scam way of entering tracking and it works and they did not even send with tracking!!!

I dont know which country you purchased your item from but I though I would mention it.

I personally have good faith in your card company refunding all your money, but I am no expert, I just saw a tv program on the news in UK.

[fernendo]

Originally Posted by easy.bake.oven

Credit card companies sort you out even if its 1p on their card so if buying anything, pay some of it on credit card and the credit card company will cover the whole amount.

I saw it on tv... we all believe whats on tv
It was that martin lewis guy.

I have purchased stuff from China and it was not sent via tracked but they have a scam way of entering tracking and it works and they did not even send with tracking!!!

I dont know which country you purchased your item from but I though I would mention it.

I personally have good faith in your card company refunding all your money, but I am no expert, I just saw a tv program on the news in UK.

Yes I saw that program too. My understanding was they said if it's over £100 and you pay just 1p on a credit card you're covered under section 75 as the credit card company is classed as joint supplier for any goods over £100 even if you only make part payment on the card e.g pay a deposit on card and cash for the rest.

[Runnynose]

If you can print out the signature, it may be best to ask the delivery person who signed the parcel? It has been known that buyers scribble fictitious names to later claim a purchase has not been received. Not saying that is the case with this but if you could find the local carrier show him the signature it may refresh the memory of WHO actually signed, often they're in a rush just to pass off a package. USPS is currently doing that, but they upload LEFT WITH INDIVIDUAL.

[arktech]

Originally Posted by oompaloompa

If the seller has uploaded tracking then they are not at fault, they would not get compensated if it shows as delivered.

-s....

tell me about a signature on a portable device ?

[oompaloompa]

Originally Posted by arktech

tell me about a signature on a portable device ?

not sure what you mean.

but carriers have different options, sometimes a signature delivery confirmation is different option to the delivery confirmation where the postal work just scans the parcel when delivered, and this acts as confirmationation online...

[arktech]

Originally Posted by oompaloompa

not sure what you mean.

but carriers have different options, sometimes a signature delivery confirmation is different option to the delivery confirmation where the postal work just scans the parcel when delivered, and this acts as confirmationation online...

I do not trust my hermes and piss'ole2go drivers usually the same. they sign the device thingy and leave your box oustisde.

[RosieTosie]

Originally Posted by arktech

tell me about a signature on a portable device ?

If a courier delivers it they usually have a scanner with them that has a marker pen type thing with it, you just sign on the scanner using that pen thing, so there is still a signature for the item even tho' courier has a portable scanner.

[rgking94]

Originally Posted by fernendo

Hi I ordered a phone off ebay. The tracking number the seller has given shows it has been delivered but I haven't received anything. I'm the only one who lives at this address so it can't have been signed for by anyone else. I've seen the name and signature and I don't recognise it.

I paid as a PayPal guest so I'm over covered under Paypal protection not ebays protection.

Should do I do? I'm worried if I open a not received case the buyer will simply submit tracking info and I will loose.

This is an unusual situation and I'm not sure how to best play it

Thanks for your advise.

Long time seller on eBay here.

Do not request a chargeback or refund. It's not the sellers fault, nor yours, it's the middle man. (If the seller is legit).

1. Collect details:
Request all details of the sent parcel from your seller - courier used, tracking ID, proof of receipt. Was the parcel insured/covered?

2. Find out if the seller is legit or not:
Contact courier and makes sure all these details match and are correct. If courier confirms and states as received then the seller is legit.

If not, the the seller is not legit and you need to act on the seller, chargeback, case, action fraud etc.

If the seller is legit:
3. contact the seller again and instruct them to raise an internal investigation with the courier used, quite often the courier will compare the collected signature with previous signatures and contact the delivery office. The seller can recover the money for you via insurance (if taken out when posting) or the parcel may be found.

If you have received the parcel and are lying, beware. As i'm legit i always contact action fraud to create a case against the buyer (if tracking shows delivered)

[arktech]

if no one wants to refund you call your debit / credit card company and tell them you wish to initiate a chargeback. Let the supplier and their bank dal with your credit card debit card company. if their systems show a signature on an electronic device then they cannot use that at all especially when it does not match the signature registered with your credit card debit card company when you applied for your card

[Jackery]

Does the city it was signed for in match the city where you live?

[rsot]

Originally Posted by arktech

if no one wants to refund you call your debit / credit card company and tell them you wish to initiate a chargeback. Let the supplier and their bank dal with your credit card debit card company. if their systems show a signature on an electronic device then they cannot use that at all especially when it does not match the signature registered with your credit card debit card company when you applied for your card

If OP used a credit card with chargeback coverage...

[Den]

Originally Posted by arktech

I do not trust my hermes and piss'ole2go drivers usually the same. they sign the device thingy and leave your box oustisde.

so sender paid for cheapest service 'no signature'

[e2free]

Originally Posted by arktech

if no one wants to refund you call your debit / credit card company and tell them you wish to initiate a chargeback. Let the supplier and their bank dal with your credit card debit card company. if their systems show a signature on an electronic device then they cannot use that at all especially when it does not match the signature registered with your credit card debit card company when you applied for your card

Will not make any differnce If seller upload the tracking information it does not matter signed by who paypl will refuse this