Buyer claimed unauthorized use of account

[winge00]

Hi, I sold a digital item on ebay and delivered via email, now buyer claimed unauthorized use of his account and made a claim on paypal, I have provide email delivery screenshots to paypal? how likely am I going to be alright here?

Please shed some light? and also what can I do better to save myself from this hassle.

[jas]

Long term if you plan to send our digital delivery then I would recommend you also send out a copy of the code/digital item via registered mail also so you can provide tracking info.

From my experience you don't stand a chance fighting this. Digital products is one of the hardest areas to sell on ebay

[parsierngue]

Unless he really thought ahead and took measures to make it look like he really got hacked at the time of payment (hardly anyone ever does), he will lose. PayPal will be able to check and see that he was the one who sent the payment.

What an incompetent scammer. If he wanted to stand a chance, he should have simply claimed non-receipt, which he most likely would win.

[winge00]

Originally Posted by jas

Long term if you plan to send our digital delivery then I would recommend you also send out a copy of the code/digital item via registered mail also so you can provide tracking info.

From my experience you don't stand a chance fighting this. Digital products is one of the hardest areas to sell on ebay

He had two different email addresses, one for ebay and one for paypal. I sent on both.

[winge00]

Is there any other best way to deliver a digital item a part from sending via email? because I get many people says did not received it, when I say check spam and junk as well then 50 percent says received and other still deny.

[Pandoras_box]

Originally Posted by parsierngue

Unless he really thought ahead and took measures to make it look like he really got hacked at the time of payment (hardly anyone ever does), he will lose. PayPal will be able to check and see that he was the one who sent the payment.

What an incompetent scammer. If he wanted to stand a chance, he should have simply claimed non-receipt, which he most likely would win.

That's certainly not a given. Seller is still skating on thin ice.

If the buyer's funding source was a credit card, the seller could still face another claim.

Some of the staffs who act on these cases just don't follow their own published rules.
Late last year, PayPal approved a case for me to return a (four-figure) device that was slightly not as described.
The seller wasn't in for delivery and someone mistakenly refused the package - which naturally came back to me.

I contacted PayPal to send me a label to send off the device again as I wasn't going to be out of pocket for guaranteed delivery a second time.
Paypal declined. They took a snapshot of the postie's return stamp, closed the case in my favour and asked me to keep the item.

[winge00]

I have lost the case at paypal and scammber buyer won,

PP says
Intangible goods or services are not covered under Seller Protection.

This is a loss of just under £100,
How to be on safe side next time, if all or most buyers started making claims then how come sellers going to earn some money.

Please advise any experts here.