Buyers won't be upset if they are happy with the product. Just have clear cut instructions given to them about the expected arrival time of the product well in-advance. I do it usally after shipping the item, just have saved messaged templates and when you all your shipments and are about to update trackings, message all of them at once to save on time.
I usually have a template saved:
It first thanks them for their purchase.
Then gives them their tracking number.
Then tells them how to track their item.
Expected arrival time, I usually keep a 1-2day gap incase the item arrives late.
Then I explain there might be occassions when the parcel might be delayed and it's out of my control and on the contrary, I also let them know that the parcel might land earlier than expected.
I then explain to them the important of 5-star positive feedbacks to my little business.
And if they have any sort of problems they can contact me directly.
Furthermore, I also add a line or two on subscribing to my mailing list so they can get news on special discounts occassionaly.
An email like this results in:
People not asking you WHERE IS MY ITEM WHERE IS MY ITEM
People not being angry or anxious, they know exactly when their item will hit their doors.
Buyers might be happy with the delivery being one or two days earlier.
This results in 5-star positive feedbacks, customers being happy, repeat purchases, subscribed to mailing list ( has big marketing potential ).
This also avoids thunderous-negative feedbacks.
Communication is a key to success on eBay, failing to communicate well will lead you to a lot of problems. It's not good dealing with angry customers, it usually ends in a negative hammer which ultimately leads to a ban hammer.
Last edited by audiosoft; 05-23-2012 at 06:53 PM.
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