Re: If buyer says he received the item in a case for not received. Will I win?.
Yep, win or lose, it's a defect.
I've had people open a "request" asking when an item would arrive, they get it the same day minutes later and close the "request" themselves, still a defect.
They apologize, say they didn't know they were opening a case, just wondering when it would arrive, doesn't matter, still a defect.
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