Return process for eBay??? - eBay Suspension & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 12-12-2016
Senior Member
 
Join Date: Jun 2011
Posts: 391
Thanks: 87
Thanked 19 Times in 18 Posts
Activity: 0%
Longevity: 63%
iTrader: (2)
Default Return process for eBay???

Just got my first return requested but a bit confused. Please help me to understand it.

1. Buyer bought item 30 ago and now want to return because he didn't like it.
2. We are agreed on the partial refund (minus restock fee and all).
3. I accepted the return on eBay site and provide return address along with the RMA number.
4. eBay said that buyer have to be return the item by 12/01/2016.
5. I haven't got anything back from buyer.
6. Go to my eBay account to see what option for me at this time? Non, nothing but the refund buyer link.
7. Fund of that transaction show "Held" in my PP account.

- Is the case will be exp soon if the buyer don't return the item?
- Will I got the money release if the buyer don't return the item?
- What should I do at this time? Contact the buyer?

Thank you
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-12-2016
MU
 
Join Date: Jun 2016
Posts: 287
Thanks: 7
Thanked 33 Times in 29 Posts
Activity: 0%
Longevity: 23%
iTrader: (0)
Default Re: Return process for eBay???

Because he did not like it, there should have been an option to decline the return for that reason and your reasoning for declining should of been "this is buyers remorse" case closed

Now you have to wait it out and it will take awhile, possibly 30 days
Reply With Quote
  #3  
Old 12-12-2016
fox20c's Avatar
Senior Member
 
Join Date: Apr 2014
Posts: 386
Thanks: 79
Thanked 307 Times in 158 Posts
Activity: 25%
Longevity: 41%
iTrader: (38)
Default Re: Return process for eBay???

Contact the buyer first and see what is going on, and then adjust depending on what he says.
Reply With Quote
The Following User Says Thank You to fox20c For This Useful Post:
MichaelW (12-12-2016)
  #4  
Old 12-12-2016
Junior Member
 
Join Date: Apr 2016
Posts: 56
Thanks: 14
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Return process for eBay???

Ebay gives the buyer a huge amount of time to return the item. You can message the buyer and see what is happening or you can just sit for a while and eventually you will be able to open a case and choose the option have not received item back and ebay usually decides the case in the sellers favor within a few hours.
Reply With Quote
The Following User Says Thank You to yomama9999 For This Useful Post:
MichaelW (12-12-2016)
  #5  
Old 12-13-2016
Senior Member
Threadstarter  
 
Join Date: Jun 2011
Posts: 391
Thanks: 87
Thanked 19 Times in 18 Posts
Activity: 0%
Longevity: 63%
iTrader: (2)
Default Re: Return process for eBay???

Got the return item today. Login to eBay and click the refund buyer link. There is no option to do partial refund. What should I do?

Refund from PayPal? Will eBay have a record of the transaction if I do refund via PayPal?
Thank you
Reply With Quote
  #6  
Old 12-13-2016
Junior Member
 
Join Date: Oct 2016
Posts: 27
Thanks: 20
Thanked 3 Times in 3 Posts
Activity: 10%
Longevity: 20%
iTrader: (0)
Default Re: Return process for eBay???

I think if you guys already agreed upon the partial refund in the return case, you can go ahead and click refund buyer and it should be for that partial refund amount.

If that isn't the case, definitely DO NOT just refund from PayPal. I've heard of horror stories where sellers end up getting screwed doing it that way if the eBay rep can't put two and two together. They will sometimes refund again for you, essentially double charging you and at that point it may be counted as a defect since eBay technically stepped in. I would call eBay (if that's an option for you) and see what they recommend, or I would refund from within the return case if you'd already selected "offer partial refund amount" and the buyer had accepted.
Reply With Quote
  #7  
Old 12-14-2016
Senior Member
Threadstarter  
 
Join Date: Jun 2011
Posts: 391
Thanks: 87
Thanked 19 Times in 18 Posts
Activity: 0%
Longevity: 63%
iTrader: (2)
Default Re: Return process for eBay???

We are agreed the partial refund in the case message communication.
The refund buyer link is a full refund not partial
Can't call eBay because the account in a female name
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Can buyer still escalate return case even after i approved the return? kingdomcome84 eBay Discussion! 6 07-27-2016 02:45 PM
Turning OFF US EBAY Auto Return Process bjammin Subscriber Discussions 16 01-17-2016 07:26 AM
Buyer opened return incorrectly EBAY CLOSED RETURN! solefoodbk eBay Discussion! 4 01-16-2016 08:51 PM
eBay Return Process Question notsosureaboutit eBay Discussion! 5 10-19-2015 08:21 AM
Getting a PO Box Return thru the Claims Process eager693 Amazon X 7 09-01-2015 12:52 PM


Aspkin Group

All times are GMT -5. The time now is 12:23 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts