Too many negative feedback!

jenupy2j · #1 01-31-2013

Hi,
It has been a very bad month for my ebay.
Too many negetive feedback. about 12 this month! :(
Just wondering do ebay look at these neg feedback, is there a policy of suspending seller due to too many negative feedbacks?

bruceuk · #2 01-31-2013

Yes and yes .
12 in a month is pretty poor .
Unless you have 1000 positves in the same month i expect they will look into it.

Artann · #3 01-31-2013

Quote:

Originally Posted by jenupy2j

Hi,
It has been a very bad month for my ebay.
Too many negetive feedback. about 12 this month! :(
Just wondering do ebay look at these neg feedback, is there a policy of suspending seller due to too many nege feedbacks?

eB does look at those, but not as a number per say but as a ratio of your negs to your positives. How is your ratio?

jenupy2j · #4 01-31-2013

586 postives
10 neutral
12 negatives

This month.

Artann · #5 01-31-2013

Quote:

Originally Posted by jenupy2j

586 postiives
10 neutral
12 negetives

This month.

This a low ratio, expect eB to look into your account if things won't change soon.

bruceuk · #6 01-31-2013

Its not just negs they look at .
They also consider neutrals also .
So 22 Non positives from 600 approx sales will probably not kill things but theres certainly a lot of room for improvement .
Is there a pattern visable from the non positive feedback so you know where to improve ?

Bunneh · #7 01-31-2013

May i ask why you only waited until now to do something about it?

rsot · #8 01-31-2013

Definitely can suspend and ban. No two ways about it - improve it right away or make other accounts.

GreenBean · #9 01-31-2013

Quote:

Originally Posted by jenupy2j

Hi,
It has been a very bad month for my ebay.
Too many negetive feedback. about 12 this month! :(
Just wondering do ebay look at these neg feedback, is there a policy of suspending seller due to too many negative feedbacks?

Are you addressing the causes of this MASSIVE problem?

You need to get your act together soon to start improving the status of your account.

Change supplier of your items
Despatch quicker.
Step up and control the account better.

Start being a lot more proactive to improve your rating. ebay do suspend.
Avoid that