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Maybe because 1 item comes with 1 box its not a mix & match operation.

in other words i dont have a spare box just lying around.

OK.But that inflexible attitude will give you more BS.

GB is quite correct, your enisaging all the worst scenario's, when you have the ability to nip it all in the bud.. Get them to return item to you special recorded delivery, and refund them.. they can cause you far more headache than just an item not as described.. You don't say if they are ⊗⊗⊗⊗ or not.. selling 15+ of them does not make them authentic.. your fate with this one, is in your own hands.

Always refund the buyer. No questions asked.

You'll stay stay under the radar and stay in business a lot longer. A bad seller is a paranoid seller. Just refund and move on. Why screw it all up now? And for what? An empty wallet? Cause that's what you're gonna end up with in the long run if you dispute the buyer. Refund? No problem.

I usually say oh well they didn't read the auction... but in this case I have to agree. Make your customer happy and they won't have a reason to call attention to you.

-get the item first, than you will have (item + money)
-let the customer leave a positive feedback before you refund him,
-refund the customer,
-relist the item without box, (don't mention any thing about the box)
-ship the item in a different box, I usually use CD's envelops for wallets.

Thank you for all your replies

that was great. Excellent seller advice, I'm loving it. Out of curiosity, how do you get your buyers to do bank deposits, do many of them resist that, do you ever get penalised by ebay for it? Do you put it in your listings? Does it cost anything at all?

ytl, I know for sure in Australia that you can list payment as bank transfer. Very popular. A good point is that is that it reduces the chance of chargeback? You
get the funds well & truly and .......you keep the upper hand.

eg, if an item sold over say US$200 paid in to the nominated bank account is much nicer that that amount in paypal. LOL.

I have an old account which allows you to not use paypal
therefore i only accept bank deposit

I guess its worth dealing with this bs and keeping the ebay account that freely lets u not accept paypal.

Yes. It works. Is Australia where you are? If you show the flag then the answers can be given better. As you might realize there are some differences between the major ebay sites.

oh lordy! You have an account that does not need paypal? You have
a goldmine then. I suggest to quickly start to LOVE those stupid
buyers and therefore stay under ebay flags.

Yeah ive taken the advice and decided to refund the buyer.
sorry for the attitude yesterday, just ticked off with the stupid customer.
Australia is where i am too.

No worries. I know very well how it feels.

I'm in UK, how old does the account have to be? My main one is a good couple of year old.

I've never seen anything about bank deposits, unless you list in dscription. No chargebacks, no fees (except international banking). Excellent.

What is it with buyer anymore?
 

What the heck is it with buyers anymore.

I listed an item that was an antique valued at 275.00. I bought it for 30.00 and it sold for 95.00. Today the buyer of the item sent me an email telling me that they ripped me off that this item was well worth over 275.00 and the last one sold a couple weeks ago on ebay for 255.00. Now why would anyone take the time to email someone to tell them this?

So I dug into this buyers purchasing history and found they purchased a reproduction item similar to this just a few weeks ago and paid 300.00 for it. But once they got it they then left feedback that the seller was a rip off and selling reproductions as old. The stinking buyer buys this type item all the time and should know better. So the feedback went back and forth and this buyer said they were scammed. The seller responded by saying it was clearly stated in the ad that is was new.

Now they send me an email telling me they ripped me off and they got a deal from me. This is not the only thing like this to happen recently, it seems to be a trend that buyers want to steal something from you but if they buy something and do not like it or cannot make money off it its all of a sudden your fault.

Another case this week was a lady told me that she decided that she didnt want my item because she found one much cheaper and that she wanted me to agree to not continue the sale. Bull! You bid people up and now do not want it and you have the guts to tell me that you found it cheaper and now do not want it.

So what is it with buyers? The first buyer was ripping the seller off by thinking they had stolen a rare piece when in fact is was new, but they didnt think twice about ripping the seller off did they, but send me a email that she stole this from me and that she would have paid allot more.

Anyone else see this with their items?

Are buyers are becoming like theives for something. They want to be able to steal something from you but it better not be 1/16" off or better not be a shade of red different then your photo, or they decided they didnt want it etc etc.

So what is it with these people, like this first buyer, it was ok for her to rip me off and tell me about it ( I made money on it and dont care ) but it was not ok for the other seller to sell her a reproduction ( which she should have known anyway! ) and call him a rip off.

Ebay protects them, thats what up with them. They can get their money back on crap like oh i didnt read the things you told me to read or, I decided after I bought it that I want something different.

its the whole "customer is always right" mentality.

I do not mind being a good business person and being right to the customer but some of them are going to far, its ok for them to rip you off and tell you about it and its not ok when they overpay for something they thought was real and valuable and its all of a sudden the sellers fault.
To send an email telling you they stole something from you just takes the cake.
Amazing how things have really changed on ebay for buyers. Yes, ebay is protecting them and the buyer are taking advantage of it too.
I sold something to a person in Germany once, my listing and my button for no international sales was click and they used bin to grab it.
I emailed them and told them I will not ship out of the US, a day later they left me a nasty negative.
Ebay has created this monster, dont you guys/gals think so?

That's funny! A buyer actually told me this today. They filed a not as described claim and it was found in my favor. Buyer wrote me a nasty email because she didn't get her way.

They have become spoiled and demand it go there way. I had one too that they ruled in my favor, so the buyer left me negative feedback on the very last day he could. But I was way ahead of him a noted the date and left it right back.
I just see a trend of buyer becoming a real PITA. I have sold on ebay since 1995 and do not remember any issues like they are today up until the last couple years. Most buyers before wanted to work with you, not anymore.

EBS:
Thats one thing thats a HUGE difference with the Amazon Clientele, in my experience, they seem like classier customers??
>> For me, if i could do the volume i needed, ebay wouldnt even be a choice to me, Amazon also takes in all pyts for you.. they make direct deposits to your bank acct..
BUT... Amazon sales are like 1-2/week, then maybe skip 3 weeks no sales..?
__________ As for the comment on the Buyers you are dealing with-- They are gonna win with pp, so I just have them send it back, I even send them a prepaid ups label.. this way i control the return...

Good Luck :))
Just keep the patience >.:))

I think the main problem is that with feedback is that even before ebay put in requirements it got to be a big competition to have 100% positive or close. So that a buyer can lie and ruin your reputation. I think feedback can be solved if comments in feedback weren't weighted by any scores and were just comments. And that would also penalize buyers for not reading, which is good.

ebayhateluv, can you explain "I even send them a prepaid ups label.. this way i control the return..." ?


For amazon.com, do you have to give them your bank account?

OK, I am a little confused. Are you saying, the buyer paid you $95 and then told you, you could have gotten $250 for it? I would have been like, yes you got a good deal, but I only paid $30 so I made 300% profit. If you resold it you would only be making approximately 200% profit, if it truely is worth $250. Which by the results of your original auction, it is not.

Yeah and didn't you at least whine to him and claim "I sold it at a loss" ?

what a jokeeee

What would you do? fraudulant buyer maybe?
 

Hi,

I sold item for $50, shipped with tracking no sig, tracking shows item is delivered.

Buyer claims he does not received.

What would you do? refund or not?


thanks

I would not refund the buyer...just because in my past buyers are the worst scammers out there. Also if u need someone to write u a dispute letter if they tried to file a chargeback I will gladly help u. I always win my disputes..its like a boxing match to me and im 11 - 1

thanks for advice.

item is through ebay paid with paypal. Tracking shows delivered, so I am good with paypal.

I was thinking the same. Most buyers are trying to scam you. Therefore, I do not know which one is telling the truth.

I totally understand, However paypal are some idiots...and they will try to jerk u around.

If the buyers address is a confirmed one and you have the tracking number you could win the dispute...if its not a confirmed address you can expect to lose..

I keep getting more and more buyers who combine shipping and then the buyer claims that one of the items is missing when I know I shipped it personally and I tell them all items contained not to throw anything away if they don't find it. I first thought they were idiots but maybe they are scammers.

Problem w/Payment from Buyer
 

Listed and sold. Listing specifically says pay pal. I received 11 bids on this item & it just closed. Very nice right? Just received email from winner that he/she can't pay through pp. What do I suggest for payment here? Obviously, eb is not my real name/address, etc.

Forget the buyer, file an unpaid item dispute in 7 days and send 2nd chance offers to the other bidders :)

You know, you are absolutely right!! Have never had an incident like this. Do I have to wait the 7-days before contacting other bidders for 2nd chance?

imjustme is right, file a dispute, send a second chance offer

No, 2nd chance offer asap.


I have a similar buyer, says he can't pay with credit card. I told him, MO or Checks does not worth it when it comes to legistics of it. I told him to just forget it, and am not going to send unpaid item dispute, because I have a new account, and using google checkout, and don't want to throw off a red flag.

Update on buyer: took a chance & emailed her to send mo to my real name w/real address. Received her mo & shipped her item out. No problems so far...Yes...I know it was a bit risky but sometimes you have to just say "What the F" :)

Buyer trying to set me up?
 

I have a fairly new sellers account 25+ feedback 100%, then today I log on today to see a person who bought an item from me says it wasn't "mint" as listed in the auction its missing a button and has scratches, when I know the phone I sent him was clean and in MINT condition. Then I log into ebay to respond to his email and see he already gave me my first negative and is asking for his money back or another phone. What should I do? I know the phone I sent him was in Excellent condition but how can I get ebay and Paypal to believe me when it comes down to it?? And how can I get this negative off?? Also what do you guys do to protect yourselves from these typres of situations?

Paypal will NOT believe you, no, so don't think you can rely on them.
The best thing to do is to ask him to return the item, and then refund the payment. You can then ask to mututally withdraw the feedback after that.

Alternatively, if you don't mind loosing a PP account, you can just close your account, or close your bank account linked to that/CC, so the funds cannot be reversed by paypal.

These situations are never good, and to be honest with you, the only way around them is to list as truthfully as possible, and take as many photos before hand as possible that you could use for paypal evidence. Also make sure you only ship to confirmed addresses.

It's for reasons like this that I don't like selling anything over the value of £200 or so.