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tough one, but as mantisinc said, paypal wont belive you.
depending on how much profit you made id just sacrifice the paypal acc close it along with the bank account, and bear with the negative or try mutual withdrawl after it all.

Actually, if you have delivery confirmation number, it's easy. Let him file a claim with paypal. Then follow these steps:

1) Reply to it and say you shipped him a brand new item, and that buyer contacted you and asked you to refund his money and refused to return the phone.

2) Immedately escalate to claim.

3) Add tracking number.


PayPal will review and give you a chance to issue him a refund. They give you several options, one of which is to give him a refund once the item is shipped back. That's your cue. Chances are phone is not brocken, and he wants to keep it. So he won't be shipping it back. If he does, chances are he won't use delivery confirmation because it cost extra for him. Go figure.


This is what I used to do, and I win these cases every time. PayPal was always on my side, in fact, I'm still not banned from PayPal.



Now, about feedback. I'd give him a neg immediately. Something along these lines: BUYER TRIED TO CON ME OUT OF MONEY. BLOCK AND AVOID. F----. If he ever replies, go THAT'S A LIE, WHAT A LIER. BLOCK AND AVOID. F------.

you are at the mercy of the buyers. it's their word against, your word that does not count. the feedback will not be removed by ebay. you will have to do as the buyer tells you. either refund him or send him a new phone. some people have a higher expectation than others, and if the phone wasn't better than new he was going to complain. it doesn't matter how well you describe an item sometimes. a lot of buyers don't even read the description. paypal will not side with you either. it's best to cut your losses and try to get the buyer to mutually withdraw the feedback.

One more thing.


The difference between honest buyer and a con artist.

90% of the time this will hold true. A con artist will accuse you and be angry. He will refuse to return the item, even if you pay for his return shipping and say you will give him all of his money back. Con artist is not interested in that, he just wants a thing that you sold him for free. In effect, con artist will run the show, or at least try to run the show.

A legit buyer on the other hand will be more submissive. He'd agree to return the item, especially if you tell him you'd refund his money and pay for return shipping.


The way to deal with a con man is to run the show for him. Leave a neg, escalate to claim immediately, don't let him dominate what happens.

As long as he does not file a charge back with his credit card, you'll do fine. But once he does you can get him by filing unpaid item dispute.


http://scams.flipshark.com/ebayindex.html

Thanks for the responses so far, I emailed him and told him I have no problem sending him a new one but I need the serial number off the one I sent him to make sure I sent the right one. I don't really hav the serial but hopefully this will deter him a little bit. Also I forgot to mention his feedback was 0 and mine was 25+, How do I set a feedback standard, for example, no one can bid on my items unless they have 2+ feedbacks.

All in All I might just take the Loss, and chop it up as a learning experience

First off, Neg the Tosser, if you have not already left feedback.. can use that later as ammo for mutual withdrawl.. ask for a photo of the damage, as he won't want a damaged phone, if he is trying to stiff you.. don't offer another phone, gives him a reason for damaging the first one.. Follow the paypal advice given earlier.. and force his hand by having to return the phone at his exspense..

I would also add, tell him you will refund his money if he returns the phone, tell him 100% of his money, including shipping and handling, plus any shipping charges he will have to pay to return it.


Saying that and doing that is a different story of course.


See if he can return those without getting PP involved. Once returned, keep the phone, and tell him to lick your balls. He can bitsh all he wants about it, even file a paypal dispute. Just escalate and ask him to return it. That's called OWNED.


I WOULD NOT SEND HIM ANOTHER PHONE. Because he is screwing with you, he wants either a) two for the price of one, or b) 1 for free. Make it a c) 0 for the price of one and a blow job.

Alright Thanks for the great advice folks, hopefully this thread can come in handy for all the fellow ebayers as I feel this is not the first and last time this will happen.

Modee, in the past I've lost about 3 or 4 claims to buyers, who have claimed the item was not as described. After the 10 day period, it was put forward for paypal to "investigate", and all of them ended in the buyers favour and they told the seller to return the item to me.

And this was over the space of about 2 years, all with totally different products.

I've also heard of a lot of people, sellers that is, that loose their money through such claims. If you don't have really detailed photos, how can the seller prove that the item WAS as described?

If you fight it through paypal it is a crap shoot. In the early days, they would automatically deny "not as described" dispute unless they purchase optional insurance, but that just led to buyer filing chargebacks. Once they file chargeback, paypal will automatically take your money, regardless of any information you supply. Now days thought, try to dispute it and see were it goes. If it was a large sum of money I would withdraw any balance, cancel the cc it is attached, and call your bank and tell them to temporally block any withdraws from paypal out of your bank account. This way the account goes negative if the refund, and you can open a new account.

Buyer wants refund...
 

Well,
I got this buyer who wants a refund over 60 days after purchase. It is on a suspended paypal account - not only can I not refund (because its over 60 days) I cant just send him the money back either (its suspended and limited blah blah).

He threatened "I will pursue this to the online federal investigation unit if necessary". The item was a bootleg.

Do I have anything to worry about? :confused:

i assume it's not too much money you're talking about. if you are this worried maybe it's best to just refund the guy. some people can be pretty persistant and not stop coming at you until they get what they want.

Yeah you never know, some people will go that far...Ive never sold a boot, but ive sold a couple reissues, and I put "reissue" like 3 times in the listing big and bold, and then they get it and open a "item not described" claim...saying I sell ⊗⊗⊗⊗?? Some buyers read what they want in the listing...

But in your case, id refund them if its not too much, or atleast request them to return the item...

OK, first of all, DO NOT ADMIT IT IS A BOOTLEG.

Secondly, ask tell him that. No sir, it is not a bootleg. I'm sorry to hear that you are not satisfied. I will take the item back and refund you the money. Please send it back, let me know how much you paid for shipping, I will refund 100% of your money + shipping you paid to ship it back. Thank you very much, and once again, I'm sorry that you are dissatisfied with your purchase.


Let him ship it back to you.


Take the item and destroy it or resell it.



If he e-mail you with what happened where is my refund, tell him I never received them item, do you have delivery confirmation number?

Then tell him, that number does not work, it doesn't display anything when you enter it into USPS or whatever.

Then just go back and forth with it.


BUT, you need to get that freaking thing out of his hands.



Other than that I wouldn't worry about a thing. What can he do, mail that thing to FTC? Who I care? I don't know about you, but I don't care. If it is bootleg I did not know it was bootleg, I thought it was real when I sold it.



NOBODY CARES ABOUT CHEAP THINGS. And if it is expensive you thought the damn thing was real.

i wouldnt refund this idoit, but if your fearing that maybe he WILL purse the case then its probably best to. i hate these type of buyers.

Unless it is a small amount, ignore him. You have to be selling hundreds of items before anything will even be close to happening.

I don't understand people buying bootlegs. All it takes is downloading a torrent.

You'd be surpised how many people either have dial up or no skills for downloading anything.

I used to make living doing tech service calls for people with dumbed problems, like I can't login, CAPS lock is on, etc.. It's the same people shopping for bootlegs, they want bootlegs, because it's cheap. I rather sell bootlegs, saved fuel money.

xxxchief, if you want to have a good reputation, then I suggest a refund. Much as it may
make you choke, you get rid of the fc**wit. That fc**wit might have friends etc etc.
In selling anything, you have to factor in buyer stupidity and losses to yourself.
Communicate with the buyer and muck about doing the refund. Good Luck

I always get buyers that try to get me to refund...
 

people that post me two weeks after the item was delivered and say they didn't get it.

For those, I send the tracking information and they typically shut up.

I had a guy accuse me of a bootleg; it wasn't. I would never sell illegal material. But there was something he felt was suspicious. I know what it was, it was a much older copy of the item without the newer security features.

So, I said ship it back. I will take care of a refund. Laziness won out. He didn't ever ship it back.

I have repeatedly had people try to get something for nothing from me. None of them succeeded.

But you can bet your bottom dollar it won't help your reputation with Paypal and ebay, so trying to look like you are working it out is best.

Offer a refund. State the item is original. But he has to ship it back. Then you will refund. Most people I have dealt with give up at that point. They don't want to ship it back first. But they would have to with Amazon or any reputable retailer.

i had a similar situation on having to give a refund to someone who didnt read the listing properly. i seeked advice here, most said to refund and not damage your reputation on ebay etc, i really didnt want to but in the end i did for the sake of not tarnishing my pre 11/07 account. Now i look back and i am glad i took those peoples advice. ive resold the item and got a better price and eveything is ok.

You know a buyer will be a pain when...
 

they ask you repetitive questions that are clearly explained in the description.

Case in point:

Ebay listing: Local Pick up Is not available
Buyer messages: Is local pickup available?
Seller responds: As stated in the auction local pick up is not available.
Auction ends.
Same Buyer messages you: So...when can i pick up.

ahhhhhhhhh!:confused:

Lol, those buyers I just ignore. Or simply point them to a link where it has the FAQ.

Yes, you come to develop a sense of which ones are going to be trouble. And put them on your blocked bidder list.

Hmm, but you must be careful about the age of the account. Block an ID when the account
is young and there might be troubles.:p

OH? I didn't know that could be an issue. Is there a thread on that?

Yep. Dated 2/20/2008 You will Not Believe This One. This is a good thread (for me) because it has current methods to work ebay.:rolleyes:

I hope to learn how to insert the threads soon but I am busy hating paypal at the moment.:eek::eek:

as soon as i see dumb questions from a possible buyer i block them. like just stated though you might not want to do that on a newer account.

So, let's see, what dumb questions have you gotten from buyers?
 

1. You list that the item is new in the title, state in bold print in the front of the listing and maybe even a third time for good measure....they always ask..."Is it new"?

2. You list the item as being a specific color in several places and even have a picture of the color. "What color is it?". I even had one woman file a complaint on an item I listed as brown in three places after the fact because she said it wasn't black!! I asked, "How could you think it was black from the listing?". No response. But she did drop the complaint.

3. You have shipping clearly listed. "How much is shipping?".

4. You have an item listed for a penny with $3.99 shipping on auction. This item would never sell for a penny, it is just the start. Six days from auction end some clown inevitably asks, "Can I just pay the penny now and pick it up?" or "How can you charge $3.99 to ship an item that only costs a penny?". Uh, I can ship a free rock, but it would cost a bunch to ship.

Boggles the mind. Some have to be joking. But many are dead serious. And I have never ever had a person that asked these kinds of questions buy a darned thing.

the best is when they ask a dumb, or sarcastic question, and you give them a sarcastic answer back they get mad. i love giving it right back to them. i always block them after that just to make sure the dummies don't bid.

That is a good way to get somone pissed off...
 

and it is so easy to screw a seller on EBAY now. You block him and give him a hard time, he comes back at you with an alias, files complaints, etc.

I am getting the impression you have to truly swallow your pride for everyone, even the nuts.

My favorite sarcastic question is the one you get asking how you could possibly charge x amount of shipping when they know it only costs y to ship.

Well, yeah, but what about the packaging, the fees, the labor, is that all free? They know that, but they love to call you on it. And it is usually a competitor mad that you showed up earlier in the listing, and he reports you, etc. etc.

I will just be nice to everyone now.

I concur... be nice to all Buyers.. after all, it costs nothing to be nice.. but.. doesn't it just piss you off sometimes.. :)

On some of my higher priced items i specifically list " Buyers with 0 feedback please message me before bidding " to avoid the risk of "im new to ebay i didnt know etc "

You'd be amazed at the idiots i get bidding and then asking why i canceled their bid and blocked them from bidding. Its in BOLD and underlined too, some people are just plain idiots.

Possibly the dumbest buyer yet?
 

Me: Your package has been shipped. You should receive it in 1-2 weeks.

Buyer: Cool! I can't wait!!! Do you have more of the same product available?

Me: Yes (and I presented him with the list of them all)

Buyer: Sorry, not interested. What happens with the money I paid to you? Do I get that back or do you keep it? Sorry I'm new at PayPal! Can't wait to get the product!!!

:eek::confused::confused:

Lol thats hilarious, howevber i have dealt with dumber ones.

Trust you to get all the fun...and idiots. why can't i ever get some thick buyers to enlighten my day.

Well At least you post about yours here which will help for the time being.

Here is my all time favorite Buyer.....
Item is DVD SOFTWARE my auctions states this at least 10 times
Buyer: Cd does not work
Me : ok it is a dvd not a cd, do you have a dvd player, the item is dvd software?
Buyer: no, but i can get one
Me : OK
LATER that night , Buyer: still does not work, nothing would play on the tv, it says error
Me : it is computer software it is for the computer, you need a dvd player on your computer.
Buyer: OK so how do I connect this dvd player to my computer?
I finely got them to understand. I think about it sometimes and laugh.

HAHA!! :D Maybe you should sell DVD players and computers, too :D

Sounds like the woman that called Butterball Customer Support...
 

on Thanksgiving and wanted to know, after following the cooking instructions, why her turkey was blue and yellow instead of brown like in the picture.