You're welcome.
PP might ask for different things. It depends on who is calling and relative to what issue. They will almost certainly ask you to confirm the email, name on account, phone number (duh they just called you on it), probably address, probably DOB, maybe SS# if they already have it on file, possibly details about the transaction. Then they may or may not ask for more specific information.
Future advice for ANYONE who gets the PP call: Answer and immediately sound hurried and frazzled. State that the phone minutes are used up or that the battery is dead. Then let the call go for another 45 seconds in whatever direction it is going. Don't hang up - NO - remove the battery to kill the call or toss it in the fridge and shut the door to drop the signal.
Then get yourself organized, grab your file or open your spreadsheet. You know, the one you created while you were making the account. You did that, right? Ok, then call PP back and tell the rep that your call dropped earlier and you are contacting them to finish up whatever they wanted. Or wait for them to call again, and give them the BS story...
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