I have the same sort of problem.
I sold some books to a guy is Oz. he paid by excheque through paypal and wanted the books sent in two shipments, to which I obliged.
The 2nd parcel I sent has been signed for buy the buyer, but the first one is sat in a delivery depot in Oz, awaiting instructions from the buyer, as there are import duties to be paid.
Today he has filed a dispute with Paypal a SNAD? He reckons one book was damaged, which I have only just found out (2 weeks after the books were delivered), and for missing items, which as I said are sat in a depot awaiting further instructions from him.
Where do I stand on this? I have all the relevant documentation to back me up, do you think, if escalated to a claim, PayPal would side with me or the buyer?
Should I escalate it to a claim before him?
It's left my account in a negative balance, which is not helping with my current sales.
Any help would be greatly appreciated.
Thanks for listening!
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