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Timelines: UK Buyers POV
You can open a case 3 days after the estimated delivery date of an item or 7 days after of making payment if you weren't given an estimated delivery date. A case has to be submitted within 45 days from the date of payment.
The seller has 8 days from the time you open the case to reply.
You should receive a refund within 3 days of the seller promising a refund or within 10 days of the seller receiving the returned item. If you haven't received a refund by then, please contact eBay through the Resolution Centre, & we'll work with the seller to provide you a refund.
In the rare situation where a seller doesn't reply to you or follow through, eBay will review the case upon your request.
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Request a return in our Resolutions Centre
To start a return, open a return case in our Resolution Centre. This will automatically send out an email to the seller to inform them that your case will be tracked.
Start a return
Timeline: Up to 35 days after the purchase date. In respect of most Buy It Now items, business sellers are legally required to accept a cancellation, if you communicate your cancellation within 7 days after you received the item. In certain circumstances, the cancellation period can be even longer. Learn more about the Distance Selling Regulations.
***pages.ebay.co.uk/help/buy/return-item.html
***pages.ebay.co.uk/help/buy/resolving-problems.html
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It's an ill wind that blows no good.
Last edited by SUVE; 06-29-2012 at 04:00 AM.
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