Buyer opens INR case after 2 days,wants refund, US address, profile says DR
Okay, I sold a phone and buyer paid through pp on Wednesday. I am in New Jersey, which got hit with a ton of snow Thursday and Friday, the electric was spotty, and cable was out (no router). Anyway, I logged on last night, and see that he opened an INR case thru pp (I'm assuming b/c eBay won't let him until after estimated delivery date. I put in the listing 3 days to ship. Even if I had mailed it the next day, he wouldn't have gotten it yet! He wants me to refund him. What should I do?
Also, after he opened the case, I noticed that his profile says he lives in Dominican Republic, but mailing address is in Florida. Googled address and it is to a company called Almar USA.
Any help or guidance would be appreciated.
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