Ridiculous A to Z Claim
So, a customer buys a laptop for $250. He later messaged me and basically says that there is a problem with it. I asked what the exact problem was and never heard from him. Then he files an "A to Z" claim stating only that "The item was not as described". I immediately responded to the claim, stating that I am willing to do a return for a full refund, no problem. I also messaged the buyer offering a return and full refund. The buyer never responded to me or the case and it just sat there. I messaged the seller and added to the claim a couple of times after, but he never did. Somehow they found in the buyer's favor and immediately took my money, even though there was no return. They didn't even ask him what was wrong with it, nor have him return it. Appealed it and noted that I never refused a return, and the buyer should have to return the item. They denied it without providing any reason. So, I am out $250 and someone gets a free laptop. Does this make sense to anyone?
|