MC011 Temporary restriction

guoguo914 · #23 03-09-2023

Quote:

Originally Posted by SaiJin

Just wait it out at this point.
Remember... eBay asks for docs not to help you but prevent you to ever coming back.

Every single time?

**SaiJin** · #24 03-09-2023

Quote:

Originally Posted by guoguo914

Every single time?

99% of the time.
It's been like this for over a decade.

Paypal same thing

murdered_by_ebay · #25 03-09-2023

Quote:

Originally Posted by guoguo914

Every single time?

it is a fairytale that docs are needed only to keep you outside forever , I sent in docs on many occasions and in most cases the restriction was removed

in about 10%-20% of cases I got a permanent restriction was placed or account was suspended right away

in any case sending in docs is worth it in most cases

ebaysellerLT · #26 03-13-2023

Quote:

Originally Posted by sareen101

Hi all I got a MC011 restriction today but it looks like a temporary restriction and they have requested ID, tracking number and invoices same old.

I am not fussed about getting the account back but I have a lot of money in the account if I simply ignore will I get my funds after a few months? Or will it be in a constant loop as I am ‘temporarily restricted’.

Any help will be greatly appreciated!

Hello, yes, you should get after 60-72 days after suspension.

**SaiJin** · #27 03-13-2023

Quote:

Originally Posted by murdered_by_ebay

it is a fairytale that docs are needed only to keep you outside forever , I sent in docs on many occasions and in most cases the restriction was removed

in about 10%-20% of cases I got a permanent restriction was placed or account was suspended right away

in any case sending in docs is worth it in most cases

It is not a fairy tale, bud.

It depends on the situation...

rsot · #28 03-14-2023

Quote:

Originally Posted by ebaysellerLT

Hello, yes, you should get after 60-72 days after suspension.

generally correct

indielad · #29 03-18-2023

Ebay are signed up to the Financial Conduct Authority, therefore they can be reported to the finanicial ombudsman if they do not release funds. You need to get a final repsonse saying they won't release them. I guess you could just freezeframe one of ebay's helpful chatbots to get that

I'm not sure if it'd work with a stealth account, but if you have real details, and can't be bothered to hand in docs, it maybe the correct avenue to pursue.

sareen101 · #30 03-18-2023

Quote:

Originally Posted by indielad

Ebay are signed up to the Financial Conduct Authority, therefore they can be reported to the finanicial ombudsman if they do not release funds. You need to get a final repsonse saying they won't release them. I guess you could just freezeframe one of ebay's helpful chatbots to get that

I'm not sure if it'd work with a stealth account, but if you have real details, and can't be bothered to hand in docs, it maybe the correct avenue to pursue.

Thanks for this what do you mean by freezeframe? And how do I do this I just want to get permanently suspended.

degsey69 · #31 03-18-2023

Just press the screen shot button on your PC keyboard of the message that denies you payment and save as an image as evidence they are not releasing your funds.

indielad · #32 03-18-2023

Quote:

Originally Posted by sareen101

Thanks for this what do you mean by freezeframe? And how do I do this I just want to get permanently suspended.

As Degsey said you can freezeframe ebay chat response. It's different on different laptops, but you can google this. Sometimes a right click can do it on your mouse or sometimes its an f key.

I'm only talking about the UK btw, I'm not sure if ebay are under the FCA in other nations.

JamesNorth101 · #33 03-19-2023

Quote:

Originally Posted by sareen101

Thanks for this what do you mean by freezeframe? And how do I do this I just want to get permanently suspended.

Its just a screenshot - should have the option on the keyboard

rsot · #34 03-19-2023

can also use snipping tool to capture conversation

wallstreetjimmy · #35 03-19-2023

I cant believe all the mixed answers they release the money.
However the bank account is locked in payout. You can no longer change it unless you beg the supervisor and tell them you closed the account.

*** Answer* Doesnt matter if the account is verified or not all funds are released **before*** 60 to 70 days. Ebay doesnt like keeping money unless its giftcard deposited with their ebay cards [[it says on back of ebay card that they can in the rules ]] im going to take them to court on my personal account over it cause i still have reciepts

wallstreetjimmy · #36 03-19-2023

And it also doesnt matter if the account is just restricted on the seller side....timing starts on notice of suspension

sareen101 · #37 03-20-2023

Just an update I finally got permanently restricted with the normal message saying I am a risk to eBay etc hopefully the 60 days will now start to get the money out of the account

agent006140 · #38 03-21-2023

Quote:

Originally Posted by sareen101

Hi all I got a MC011 restriction today but it looks like a temporary restriction and they have requested ID, tracking number and invoices same old.

I am not fussed about getting the account back but I have a lot of money in the account if I simply ignore will I get my funds after a few months? Or will it be in a constant loop as I am ‘temporarily restricted’.

Any help will be greatly appreciated!

did you enter tracking number on your orders?
I would do this now,if tracking shows delivered and buyers are not going to file disputes,you may have a better chance of getting your money back

**SaiJin** · #39 03-21-2023

Quote:

Originally Posted by sareen101

Just an update I finally got permanently restricted with the normal message saying I am a risk to eBay etc hopefully the 60 days will now start to get the money out of the account

You will do your best to not get this anymore in the future, right?

agent006140 · #40 03-21-2023

This type of message is also used on buyer,as he/she becomes a risk to Ebay seller community.

sareen101 · #41 03-21-2023

Quote:

Originally Posted by agent006140

did you enter tracking number on your orders?
I would do this now,if tracking shows delivered and buyers are not going to file disputes,you may have a better chance of getting your money back

Yh all tracking on orders all showing delivered

sareen101 · #42 03-21-2023

Quote:

Originally Posted by SaiJin

You will do your best to not get this anymore in the future, right?

Yeah totally my fault due to selling too much and buyers cancelling after paying for no reason. Live and learn

martyjump · #43 03-22-2023

I sent in my docs on a MC011 and the restriction was removed. It took a few back and forths but they eventually approved it. Docs were real.

DrGundam · #44 03-23-2024

Quote:

Originally Posted by martyjump

I sent in my docs on a MC011 and the restriction was removed. It took a few back and forths but they eventually approved it. Docs were real.

Did they ask for all orders to show delivered?

I jumped through all hoops on genuine account regarding proof of supplier, ID, payment details etc and they now come back saying all orders must show received, despite all being tracked.

Many times tracking is hit or miss international and people don't bother with feedback so a bit stuck. Also don't know how far back in time they want orders to be showing delivered. 90 days?

Not sure whether to keep at it and try to have this restriction lifted or give up and look into stealth.