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Old 05-21-2013
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Question Escalate To eBay or Give Refund? Advise Please

Hi, I have been selling different types of items ranging from digital products to IPad etc. Recently i sold a $50 gift card & shipped it to the buyer. However I shipped it without the tracking.

After 3 weeks of sale buyer says that he hasn't received the gift card yet and filed a dispute.


What should I do?
Give refund as I don't have the tracking for PP/EB?
Will they always favor the buyer and refund?
Will there be any problem if I let it go to PayPal escalation?
Will there be any risk to my EB or PP account?


Note: I have my EB account from 2008 or earlier with 100% positive feedback. M PayPal is more than 3 years old and can send around $1000 without any problem. Have done over 10k transactions with the PayPal without any problem.
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Old 05-21-2013
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Just give the refund and chalk it up as a loss.

The scrutiny, headache and risk of negative feedback on an account such as yours is just not worth it.

If you are able to sell ipads and digital items, you should be able to make the $50 + shipping + fees back in no time

Maybe the buyer didn't get it. Next time you must invest in tracking.
The open a dispute could close you down for good. Refund and close ASAP. Try to talk them into leaving you positive feedback by saying it was your error.

And yes, in this situation, pp is most likely to side with the buyer.
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Last edited by BigCJ; 05-21-2013 at 11:20 AM.
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Old 05-21-2013
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Quote:
Originally Posted by Pandarian View Post
Hi, I have been selling different types of items ranging from digital products to IPad etc. Recently i sold a $50 gift card & shipped it to the buyer. However I shipped it without the tracking.

After 3 weeks of sale buyer says that he hasn't received the gift card yet and filed a dispute.


What should I do?
Give refund as I don't have the tracking for PP/EB?
Will they always favor the buyer and refund?
Will there be any problem if I let it go to PayPal escalation?
Will there be any risk to my EB or PP account?


Note: I have my EB account from 2008 or earlier with 100% positive feedback. M PayPal is more than 3 years old and can send around $1000 without any problem. Have done over 10k transactions with the PayPal without any problem.
Without question do a refund. Look at what is at stake. You have 'older' accounts for both ebay & paypal.
Act to protect them.
Karma will get that buyer if there was dishonesty.
On the other hand you act well and reap the good results.
Good Luck
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Old 05-21-2013
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Without any form of tracking eBay will always favour the buyer as it see's them as being the innocent party. To be fair, in most cases they are right.

I used to provide proof of posting for my international orders, but eBay still favoured the buyer leaving me to claim for loses against the Royal Mail. Nothing lost financially, but it can take 10 weeks to resolve.

I couldn't agree more with the previous replies. You know you've done nothing wrong, but there's nothing to gain in fighting the dispute.

Swallow the loss and keep your account.
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Old 05-21-2013
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it happens, escpecially with gift cards, you should always use tracking etc, but with giftcards its most important as this area seems to attract the most scammers
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Old 05-21-2013
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For the sake of your accounts and future sales, just do the refund.

If you want to sell gift cards in the future, you must take steps to avoid these kind of buyers abusing you - state in your auction - buyer pays for tracking or so...gift cards are notorious for not being in a seller's favour.
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Refund now or later but you will refund without tracking
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Pandarian (05-22-2013)
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Old 05-21-2013
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The buyer took advantage of this seeing no tracking.

Refund as others pointed out.

Gift cards are a rough industry to sell. People just waiting to take advantage of
anything you do.
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Old 05-22-2013
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Thanks for all of the guys who replied and tried to resolve the problem. I will make a the refund and continue with my old accounts. At the end of the day "Time Worth More Than $50"

Good Luck All!
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Old 05-22-2013
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Quote:
Originally Posted by Pandarian View Post
I will make a the refund and continue with my old accounts.
Make sure they operate linkfree.
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Old 05-23-2013
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Personally, I alway's make them escalate to ebay.

The last thing professional buyers want is for you to escalate it to ebay where it gets logged.

Enough of these types of cases escalated and ebay will see a pattern and eventually call them on it.

In your case though you might as well refund. Let it be a lesson learned, alway's use tracking.
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Old 05-23-2013
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Yes if a buyer abuses the system they will lose their buyer protection
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Old 05-23-2013
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Quote:
Originally Posted by slim jim View Post
Yes if a buyer abuses the system they will lose their buyer protection
Buyers have been kicked off the platform for abusing the system, not just losing the protection
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Old 05-23-2013
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Quote:
Originally Posted by rsot View Post
Buyers have been kicked off the platform for abusing the system, not just losing the protection
Which is why I personally alway's escalate if I feel the buyer is trying to get over on me.

It's even worth the negative feedback because I can abandon the account if I'm worried about the feedback. If it's a professional buyer with built up feedback, they will one day face the consequences of their actions.

We all know that ebay will crack down on them one day.
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Old 05-24-2013
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Quote:
Originally Posted by corleone View Post
Which is why I personally alway's escalate if I feel the buyer is trying to get over on me.

It's even worth the negative feedback because I can abandon the account if I'm worried about the feedback. If it's a professional buyer with built up feedback, they will one day face the consequences of their actions.

We all know that ebay will crack down on them one day.
And let me help them come to that day if they cross me.

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Old 05-31-2013
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Quote:
Originally Posted by corleone View Post
It's even worth the negative feedback because I can abandon the account if I'm worried about the feedback. If it's a professional buyer with built up feedback, they will one day face the consequences of their actions.
I also stand on that concept - I can deal with negative feedback when I am right about business
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Old 05-31-2013
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I see your point but on a 5 year old 100% account , I have trouble abandoning even a 3 month aged account, I'd just give the refund and next time put tracking
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  #18  
Old 06-04-2013
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Quote:
Originally Posted by Dmshark25 View Post
I see your point but on a 5 year old 100% account , I have trouble abandoning even a 3 month aged account, I'd just give the refund and next time put tracking
Makes it much easier when you have a couple of 5 year old 100% accounts - hint for future stealth building
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Old 06-04-2013
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Quote:
Originally Posted by Dmshark25 View Post
I see your point but on a 5 year old 100% account , I have trouble abandoning even a 3 month aged account, I'd just give the refund and next time put tracking
Plan correctly in the 1st instance.

When you make an account, have an entire ( battle) plan.

Be prepared.

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Old 06-05-2013
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Quote:
Originally Posted by Speeder33 View Post
it happens, escpecially with gift cards, you should always use tracking etc, but with giftcards its most important as this area seems to attract the most scammers
And remember when selling gift cards (and usb sticks), they have a high thief rate so its best to send them in a way to hide whats inside, as USPS workers sometimes steal them.
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  #21  
Old 06-05-2013
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Quote:
Originally Posted by user3657 View Post
And remember when selling gift cards (and usb sticks), they have a high thief rate so its best to send them in a way to hide whats inside, as USPS workers sometimes steal them.
Actually OP may not be ready for this kind of sales so best to avoid altogether - easy life.
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Old 06-07-2013
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All ways use and upload tracking. If you do that and you call buyer protection on the phone argue your case and you win. I've won every case brought against me doing that.
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