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Re: DHL package delay in Hong Kong
 

It was sent on 10th September.

Re: DHL package delay in Hong Kong
 

I have two orders that are currently under the status "Shipment info received", one since September 10th and one since September 15th! Patiently waiting for an update.. :pry:

Re: DHL package delay in Hong Kong
 

Mine from 11 and 12 still not moving :(

Re: DHL package delay in Hong Kong
 

I haven't any parcels stuck, but I was told this problem dates back until the 11th. It's fine to use EMS in the future, though.

Re: DHL package delay in Hong Kong
 

EMS is double the price to US compared to DHL also double the hadling time. I use FEDEX instead, is cheaper than DHL but 3 day longer the wait. I gues at this point 3 days more is better than 2 weeks DHL.

Re: DHL package delay in Hong Kong
 

If the parcel of "Aleen" is changed to shipment picked up, I think that our parcel soon will change status too.

Re: DHL package delay in Hong Kong
 

Fair enough, but for the UK and Europe it's the same price, although, yes handling time is more. It's not 2 weeks to here, though. More like DHL 2-4 days and EMS 5-7. At least it has been for me in the past.

Re: DHL package delay in Hong Kong
 

I asked Many suppliers and they said all couriers are effected including EMS. Problem is not courier but china custom clearance hubs.
Thanks

Re: DHL package delay in Hong Kong
 

Hong Kong and China are two different things. The problem is with the Hong Kong customs, as far as I was told. EMS doesn't use the Hong Kong customs it uses Guangzhuo which is in China, not Hong Kong. Although they're officially "China" they are slightly different.

I could be wrong, but I was told EMS is fine, and having used EMS in the past shows me that it uses different custom ports. I thought the issue was just Hong Kong customs, not the whole of China. Can someone explain more?

Re: DHL package delay in Hong Kong
 

This is exactly the reason why it is dangerous to sell items that you do not have, relying on filling your orders when your shipment comes in. 4 day shipping is NOT a guarantee. Any hiccup like this could delay packages for weeks.

Re: DHL package delay in Hong Kong
 

I will only ever sell something I do not have in my hands if the item arrived in the UK on Friday but would not be with the courier until Monday and I did not want to miss out on weekend days.

Re: DHL package delay in Hong Kong
 

update: after having been held up one solid week i've just gotten movement on all of my parcels.

-clearance event.
-clearance event.
-processed at shenzhen
-departed facility in shenzhen

via dhl. this however is shenzhen-related information.

further update:
Customs status updated HONG KONG - HONG KONG 12:54
Further Detail:
Shipment has been given a release by Customs. Next Step:
Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery

Re: DHL package delay in Hong Kong
 

when were they sent?

Re: DHL package delay in Hong Kong
 

Still on going.

Re: DHL package delay in Hong Kong
 

I have this information "The media published news articles about Chinese customs corruption in a jewelry theft case. This has made the Chinese government investigate every single parcel. It was also found that people had been smuggling drugs too only a few days ago. All parcels are Hong Kong will probably be delayed at least one week more, if not even longer."

He confirmed what I said about EMS. It uses the mainland and not Hong Kong customs, so it's fine to use. I will order using EMS today and let you know if I have any issues. I am expecting it to arrive next Monday.

Re: DHL package delay in Hong Kong
 

Thanks for the information sheva. I will ask my supplier to send items through EMS as well. I will update once I have some information.

Re: DHL package delay in Hong Kong
 

Counterfeit currency you say

Re: DHL package delay in Hong Kong
 

My package is delayed to. Stuck on "Shipment Information Received"

Re: DHL package delay in Hong Kong
 

Me too. My two parcel of 12 September are still in "Shipment information received". Incredible...

Re: DHL package delay in Hong Kong
 

Mine was shipped on the 17th.

Hopefully it isn't too long before everything's back to normal again!

Re: DHL package delay in Hong Kong
 

All my packages have finally been updated to "shipment picked up" this morning. Yayyy! :)

Re: DHL package delay in Hong Kong
 

One package was shipped on the 10th and one on the 15th. Both have been saying "Shipment info received" since than. This morning I checked on status on both and they are both moving along. :hail:

Re: DHL package delay in Hong Kong
 

That's good to hear. Mine was shipped on the 17th so hopefully mine will change in the next few days:)

Re: DHL package delay in Hong Kong
 

Good...I am happy for you! I hope for mine of 12 September..

Re: DHL package delay in Hong Kong
 

Well my supplier has just told me that dhl is fine now & my package should arrive in 5-7 days :) dhl rang my supplier & said the package has now been sent out :)

Re: DHL package delay in Hong Kong
 

My package has been with dhl hold since the 13th my supplier has send a link to prove they have it just waiting for it to move on. DHL will not tell you anything as they dont even know whats going on themselfs. it was only 2 tons of money why all the fuss lol

Re: DHL package delay in Hong Kong
 

Well DHL rang my supplier & told him everything's working properly again & my package will arrive in 5-7 days:)

Re: DHL package delay in Hong Kong
 

1 of my parcel will be delivered today but rest of 2 parcels are still saying shipment information received. Both were shipped on 15th September. :(
I hope I will receive them soon.
Today I ordered more item for next 2 weeks because Chinese holidays are going to start next week. :(. :pry:

Re: DHL package delay in Hong Kong
 

Is anyone saying that shipment with batteries is having trouble? Dhl, FedEx and ups are not sending batteries, and a risk of not shipping outside to USA?

Re: DHL package delay in Hong Kong
 

Yeh, as one of the e-cigars set a fire in some warehouse.

Re: DHL package delay in Hong Kong
 

His probably talking about the DHL agent who ships the product. The customer service doesn't know ****.

Re: DHL package delay in Hong Kong
 

Ok, so I'm not the only one with battery delays. Thx

Re: DHL package delay in Hong Kong
 

Still Mine from 11 and 12 still not moving :(

Re: DHL package delay in Hong Kong
 

no your not the only one mine is phones and tablets on hold dont think the batteries are the problem just customs be A--holes

Re: DHL package delay in Hong Kong
 

mine still stuck from the 12th and the 18th, my gtc listings with over 2500sales history running low. don't want them to end :( hope they pull there finger out and get them moving soon...

Re: DHL package delay in Hong Kong
 

Hope my packages start moving tonight, 13th information received, lesson learnt not to let stock go down so low.

Re: DHL package delay in Hong Kong
 

I hope I will receive them by Friday. Still no update. :(

Re: DHL package delay in Hong Kong
 

What this means is the price of these items will rise

Re: DHL package delay in Hong Kong
 

My supplier will call DHL today and see if any update has been given. My order was shipped via EMS, though.

Re: DHL package delay in Hong Kong
 

Good stuff - sell well