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Re: DHL package delay in Hong Kong
 

Mine too. I've not used EMS for long time - just had bases covered with these delays.

Re: DHL package delay in Hong Kong
 

Same. Seems all EMS from 20-28th or so is stuck. It's not moved, and I have had packages come through since then no problem. It's in China somewhere because I asked parcel force and they said it's not in the UK. So it's either stuck in a warehouse between Europe and China, or in China.

Re: DHL package delay in Hong Kong
 

Yep going to try and get my resent but can see them being funny as its a large $ order. Lucky covered by CC


Heard back from seller


*
We check with EMS on your order, and they said the goods sent on 23th Sept was delayed.
*
EMS are dealing with it, they need*5-8 days make adjustment.
*
Your packages wont be lost and will send you final.


So wait another 2 weeks then what. Been 5 weeks then. For something normally here in 7 days

Re: DHL package delay in Hong Kong
 

Have anyone read this article Merchants Face Delivery Delays from China Suppliers

I don't know who's telling the truth. DHL are unaware of what's happening?

Re: DHL package delay in Hong Kong
 

That was 3 weeks ago, i'm not sure whats happening now. It seemed to go back to normal, now it's hit and miss.

Re: DHL package delay in Hong Kong
 

Hi, i have been waiting since 2oth september for my 3 parcels sent by sea from shenzen to hong kong because of the problem with 1) hong kong demonstrations then 2) chiinese customs looking in 90% of parcels because of jewellry and money laundering and 3) chinese national holiday was from 1st october to 7th october, now that things are back to normal still havn't received them, may be a back log, then they are suppose to go by air (dhl) to heathrow london

Re: DHL package delay in Hong Kong
 

DHL would be aware

Re: DHL package delay in Hong Kong
 

Agreed. It's not the sellers fault, but it's also not ours either. It's frustrating for everyone. My package still hasn't moved, and hasn't been resent yet either, despite him claiming it was going to be gone Friday.

Re: DHL package delay in Hong Kong
 

Got my package sended 3 oct deliverd today 14 oct by DHL

Re: DHL package delay in Hong Kong
 

Here is an official statement from DHL (Sep 29):

DHL | Important Information | English

Re: DHL package delay in Hong Kong
 

QUESTION. I have a parcel on DHL shipped Sept 13th, then changed the date to Sept 28 but still the same status Shipment info received until today. Is there any possibility that the parcel will not be delivered? Or is it lost or something?

Re: DHL package delay in Hong Kong
 

No. It is basically like this. Your supplier has printed off your shipping label but has not shipped yet. Then they decided to ship a new label because that label waited around too long.
Shipping info received just means the label has been created. I have had 2 packages like this. One was stalled for almost 3 weeks. But I would rather it be stalled than taken by customs.
Have you contacted your supplier yet and asked them (politely) what is going on and when they believe it may actually be shipped?

Re: DHL package delay in Hong Kong
 

Are DHL back and running now. My ems still stuck from 24th and had a few from ems 3/10 5/10 arrive since. But unsure about dhl

Re: DHL package delay in Hong Kong
 

Yes I already asked the seller about it. She just said to wait a few more days. I asked her a couple of times, but same reply. But she agreed to resend another item via EMS. And gladly its moving. I wonder maybe I will get double items, the one from DHL and other from EMS.

Re: DHL package delay in Hong Kong
 

lol, i doubt you get double shipped.

Re: DHL package delay in Hong Kong
 

Wrong, shipment info recived means the suppliers courier booked shipping with dhl for an example.

Most suppliers from china use this method:
Factory - supplier - courier - dhl/ems service - customer

Most smaller international suppliers use this method:
Wholesale store/factory - local post - customer

Thats why china suppliers almost always needs 3-5 handling days.

Dhl hk back to normal by the way.
Ems hk 5+ days slower sence october 2013

Re: DHL package delay in Hong Kong
 

So if the status is Shipment information received, where is the actual parcel? Is it in the seller's courier then they'll pass it to DHL?

And DHL HK is back to normal? Is it normal Shipment info received for 4 days? I have another shipped Saturday Oct 11.

Re: DHL package delay in Hong Kong
 

Hi Please help

I have been trying to buy lipglosses and the seller says DHL does not ship lipglosses? She only tells me this after I have paid and EMS is slow for my liking :(

Re: DHL package delay in Hong Kong
 

Yes most Times its being transported locally by courier service. Yes shipment info recived can be there for a few days sometimes, some couriers are cheaper for the suppliers but often the cheapest couriers only delivers to dhl 1-2 times a week.
Noticeable is that many couriers doesnt work on weekends or holidays but dhl work 24/7 365d/y

Re: DHL package delay in Hong Kong
 

Ok now I understand. Thank you

Re: DHL package delay in Hong Kong
 

Hi, has anyone same problem as i have? Everyday DHL update status on my package but it is alway the same "Clearance event". In few hours there will ne next clearance event and i still dont know what is going on.

http://s8.postimg.org/a3rl9hg11/clearance.png

Re: DHL package delay in Hong Kong
 

Slow is better than nothing though :) nothing you can do if DHL doesn't ship. I do agree though your supplier should have told you that before you paid unless of course she wasn't aware of it.

Re: DHL package delay in Hong Kong
 

I am have the same issue as yours... status update time is same for you item and mine

Wednesday, October 15, 2014

11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
Tuesday, October 14, 2014

10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03
Monday, October 13, 2014

9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47
Sunday, October 12, 2014

8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26
Saturday, October 11, 2014

7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:59
Friday, October 10, 2014

6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:17

5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:06

4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:01

3 Departed Facility in FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 00:43
Thursday, October 09, 2014

2 Processed at FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 20:33

Re: DHL package delay in Hong Kong
 

Clearance event have exactly the same time as mine so i think that we got package in same container.

What your supplier says about it?

Re: DHL package delay in Hong Kong
 

Another thing I forgot to ask. Does the shipment information received status do expire? I mean I have an DHL posted from Sept. 13 and I didn't bother the seller anymore coz she resent me another item via EMS. But I still track the one from DHL and still it does have the shipment info received. What will happen to the parcel? And how the status will end?

Re: DHL package delay in Hong Kong
 

My package was shipped via DHL on the 14th & still shows shipment information received on the tracking. It's only been 2 days though but it is usually picked up by now. My supplier said it should update within 48 hours. I really hope all these delays are over but my supplier reckons the delay will go on this year. Great. Even more annoying when the package you're waiting for is only a small order.

Re: DHL package delay in Hong Kong
 

Clearance event usually means the package is pending completion of customs inspection. Is it a large package?

Re: DHL package delay in Hong Kong
 

I got advised yesterday to use fedex rather than DHL as it'll be faster

Ive never used fedex is it any good?

May think of using it in future over DHL whilst this shipping issue goes on

Re: DHL package delay in Hong Kong
 

My package has now been picked up & processed at Hong Kong :) was shipped on the 14th.

& my supplier just said fedex isn't safe for some reason. I asked her about FedEx after what you've just asked. Was it your supplier who advised?

Re: DHL package delay in Hong Kong
 

My EMS shipment finally arrived. Oddly the tracking was invalid on the Parcelfroce site.

They're getting through so just sit tight.

Re: DHL package delay in Hong Kong
 

I'm not a fan of FedEX (always seem to take longer in customs than DHL for me). I will be using it if the delays with DHL continue.

Re: DHL package delay in Hong Kong
 

Same problem here, sent on the 8th:
Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25
1 Pieces

Wednesday, October 15, 2014 Location Time Pieces
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
1 Pieces

Tuesday, October 14, 2014 Location Time Pieces
10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03
1 Pieces

Monday, October 13, 2014 Location Time Pieces
9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47
1 Pieces

Sunday, October 12, 2014 Location Time Pieces
8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26
1 Pieces

Saturday, October 11, 2014 Location Time Pieces
7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:58
1 Pieces

Friday, October 10, 2014 Location Time Pieces
6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:16
1 Pieces
5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:05
1 Pieces
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:00
1 Pieces

Thursday, October 09, 2014 Location Time Pieces
3 Departed Facility in ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC 21:53
1 Pieces
2 Processed at ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC 18:18
1 Pieces
1 Shipment picked up ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC 16:45
1 Pieces

:mad::mad::mad::mad::mad::mad::mad:

Re: DHL package delay in Hong Kong
 

Supplier contacted DHL few time in last few days. DHL support says they cannot do anything about it as custom started checking 90% of packages. Which might take 7 - 15 days :confused:

Re: DHL package delay in Hong Kong
 

Not it is small package 30 items ... clothing

Re: DHL package delay in Hong Kong
 

Was tracking updated on the ems site?

Re: DHL package delay in Hong Kong
 

Is your still on the same stage? Mine is and hasn't moved. The packaged resent went to that stage today, so hopefully it updates before the weekend otherwise I will be worried both are stuck.

Re: DHL package delay in Hong Kong
 

No mine still stuck, was told 5-7 days for an update. They not resending it so reordered it and sending it next few days. If my first order not here by end of next week, or moving then will dispute the order and get my money back.

I have had DHL orders and they seem back to normal now.

Re: DHL package delay in Hong Kong
 

Exactly the same here :mad::mad:

Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25
1 Pieces

Wednesday, October 15, 2014 Location Time Pieces
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
1 Pieces

Tuesday, October 14, 2014 Location Time Pieces
10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03
1 Pieces

Monday, October 13, 2014 Location Time Pieces
9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47
1 Pieces

Sunday, October 12, 2014 Location Time Pieces
8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26
1 Pieces

Saturday, October 11, 2014 Location Time Pieces
7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:58
1 Pieces

Friday, October 10, 2014 Location Time Pieces
6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:16
1 Pieces
5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:05
1 Pieces
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:00
1 Pieces

Thursday, October 09, 2014 Location Time Pieces
3 Departed Facility in ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC 21:53
1 Pieces
2 Processed at ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC 18:18
1 Pieces
1 Shipment picked up ZHUJIANG DELTA AREA - CHINA, PEOPLES REPUBLIC

Re: DHL package delay in Hong Kong
 

That is unacceptable!

My supplier always say 48 hours, but i dont believe him.

Has anyone of you experience if Chinese customs officials are working weekends?

Thank you for information

Re: DHL package delay in Hong Kong
 

Why don't you contact DHL and fine out?