Is the case still escalated? If so the clock is ticking.... Once they close the case its a done deal. You need to get moving. DO NOT WAIT for the case manager or whatever the hell the person is called. THEY WILL NEVER CALL YOU.
On ebay get the buyers contact info. That will have more info on the person. Get the phone number. Call the phone number see who answers or if it is a wrong number. If he put phony contact info it will help eb decide in your favor.
You need to get a police report. Take your laptop - show them the video. Bring all the evidence - the boxes, everything. Show them the weight of what you sent and the weight of what you received. Show them the address forwarded. Show them everything you can think of ... the paypal invoice, etc.
Once you get the report, call eb back during business hours 9-5 PST. Tell them you have a case of fraud and you are holding a police report in your hand. If the person sounds like they are giving you the run-around, insist you want a manager. If they stone-wall, hang up and call again until you get a real person from T&S or a CS manager.
You can win this but you have to take action now. If you leave it up to the whim of a case manager sitting in Pakistan you are going to get burned.
Last edited by zoneout; 02-25-2013 at 09:38 PM.
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